Jill M.

Production Planning Project Management Inventory Planning and Purchasing Customer Service Process Improvement Shipping and Receiving Digital Printing, Heat Transfer, Wallpaper Printing Monday.com and Apprise ERP HP Site Flow Invoicing, Credit Memo

Customer Service Scheduling/Planning Shipping Quality Control Inventory/Supply Chain Billing Process Improvement Order Entry Digital Printing/Heat Transfer Cottons/Linens, Polyester, Rollershade & Blackout shades

Developed merchandising plans for new product introductions in closet organization and accessories, electric fireplaces Oversaw the day-to-day processes of developing product lines, including quotes, sample timelines, system data set-up, and website online information Collaborated with Lowe's merchants to develop new home organization product Assembled samples to provide feedback to factory on quality and design Tracked development timelines to meet customer milestones Requested, reviewed and maintained item quote history Instituted new processes and procedures to improve dialogue and communication between Asian factories and US offices Oversaw the packaging timeline and artwork to ensure on-time delivery Conducted market research to understand customer needs, wants and pain points to improve product assortment Suggested improved plan-o-grams and update floor plans to improve selling

Oversaw the roadmap for new product introduction, merchandising plans, and product execution for market week showroom Sourced new fabrics, trims and packaging concepts with domestic and overseas suppliers Collaborated with sales team to develop products based on consumer trends and customer requests Met with customers to understand their needs and wants, and determine best next steps in development Conducted market research with end customers/users to understand their thought process for home textile products for 2023 Vetted new suppliers to improve product assortment and provide more options to customers Oversaw photoshoots and find local photographers for lifestyle shots Partnered with fiber, yarn and chemical suppliers to develop innovative fabrics for assortment Including: Unifi, Lenzing, FXI, Future Foam, CiCLO, Devan, Hei-Q,

Led a team of four product specialists for new product introductions for North America business unit Championed a continuous improvement project to streamline sample process; reducing time to market by 35% Enacted daily scrum meetings to review manufacturing timelines and cut-and-sew projects to re-prioritize and clear any roadblocks Oversaw lifecycle and data management in SAP of yarn raw materials based on usage and trends for over 400 yarns in two locations Sourced new yarns for internal private collections and customer directed lines Including: Tencel, Recycled Polyester, Polyethylene, Hemp, Fire-Retardant, and Bioceramic Earned ISO 9001 Certification for Quality Management Internal Auditor Chosen by senior management to participate on global corporate team to improve sustainable practices for yarns and materials across 3 factories Planned new private collection assortments to present qualities, technologies, trends and colors Partnered with TempurSealy for development on launch of Stearns & Foster and Breeze mattress collections Worked with design, sales, quality control and planning to ensure new product introductions met customer expectations and timelines Coordinated ISPA trade booth from booth building, fabric assortment and revisions as needed Managed price lists and costing books for collection launches Led monthly sales and design development meetings to strengthen communication between departments Directed supply chain and purchasing on yarn and chemical buys based on sample and production forecasts and needs Planned and executed ISPA trade show event for 2020 and 2022 - including hotels, dinners, booth set-up and take-down, and cargo shipping

Revise processes and procedures for production team to improve delivery timelines by 30% Design, print and market T-shirts and tote bags Communicate daily with design studio in regards to artwork specifications, timelines and costing Source new qualities and factories Manage timelines for development and production for on-time delivery of samples Source and develop new packaging qualities and techniques based on brand identification Create interview script and interviewed users to understand their pain points, needs and behaviors Perform heuristic review of current websites, determine if there are areas that require updates to improve user navigation based on Nielsen Norman Group standards Create user persona based on research data, journey maps and problem statements Synthesize data to determine best solutions going forward Review competitive and comparative websites to get an idea of design trends and standards Present findings to stakeholders to move forward with design revision solutions Conducted usability testing to confirm design and navigation is clear and understandable Sketch wireframes to choose best path/navigation Advised clients to improve their online selling techniques through post times, hashtag suggestions

•Scripted and conducted user interviews to gain insights on their needs, pain points, goals and behaviors •Framed a persona, journey map and a problem statement based on insights from user interviews •Performed a heuristic review of the current site to get an understanding of the state of the site and what needs to improve •Researched competitors and comparators and conducted reviews of other sites to see what common practices are for business plans and overall site map/user flows •Based on research, determined a functional mobile site was required by users •Collaborated on design files in Sketch •Ensured the different wire-frame iterations improved through usability testing on low-fi, medium-fi and high-fi prototypes •Managed timelines daily and through using Trello boards with the UX team

•Strategically planned global manufacturing and sourcing projects with overseas factories to confirm on time delivery •Led a team of seven managers, associates and assistants to oversee production and development projects •Conducted competitive product analysis to understand retail landscape •Maintained time and action calendars for development and production to ensure key milestone dates were met. •Implemented new procedures to streamline processes and improve speed to market and efficiencies. •Redesigned spec documents so that they were more user-friendly for the internal teams as well as overseas factories could fill out and follow more easily, reiterating on the designs to continually improve fill out time and accuracy •Participated in Six Sigma and Lean process training modules/Hoshins to increase clarity on role responsibilities •Documented standard operating procedures for development and production for incoming employees as part of a training manual •Partnered with overseas factories and offices, as well as domestic teams, to implement new processes and procedures •Traveled to factories in India, Bahrain, and China; Trade shows in Germany to review constructions, developments, new techniques and capabilities. •Managed the set up of new factories - ensuring they pass all social compliances and other corporate requirements. •Responsible for department budgets, hiring employees, reviews and terminations •Spearheaded development and production on Rachel Ashwell Fine Linens bedding and accessories •Developed new lines of throws, blankets and utility bedding for market week, twice a year •Collaborated with sales and merchandising to create new line plans that fit our stakeholders' needs •Directed factories on sample design, color and qualities •Collaborated with WPH domestic mill to create new fiber fill qualities for utility bedding programs •Monitored licensed domestic mill for utility pillow program to follow branding requirements and sample quality

•Directed IT team to revise task flows for internal process management to increase speed to market •Managed fashion bedding development and production for in-house brands and retail store brands •Focused on developing lifestyle designs and patterns that fit into each retailers' private label brands •Developed bedding and sheeting lines for JCP Studio brand and Liz Claiborne •Developed quilts for BBB, WPH first all door placement in quilts since new management took over in 2011 •Managed licensed brand Southern Tide and Izod design, development and production for bedding •Communicated daily with overseas factories in China, India, Pakistan, and Bahrain to execute prints and wovens •Maintained specifications to all factories through production to shipping date out of country of origin •Partnered with QC teams in all countries to ensure production matches standards •Led a team of three-junior product development managers and coordinators •Traveled to factories in China, Bahrain and India to review fabrics, samples, and production •Negotiated pricing and lead-times with factories •Maintained time and action calendars to keep production and developments are on time •Oversaw all sku and UPC set up and maintenance •Developed branded product for licensed brands such as Southern Tide, Izod and Under the Canopy, an organic and sustainable brand that adheres to all GOTS and Oekotex requirements

•Maintained time and action calendars for production and packaging schedules •Developed patterns for American Living and Chaps brands for JCP and Kohl's •Communicated daily with overseas factories in China and Pakistan •Responsible for all packaging supplies and milestones-photography shoots, vinyl bag production, insert layouts, and pricing •Reviewed and approved all specifications and samples for production •Oversaw sku and UPC set up and maintenance •Traveled overseas to factories for sourcing, approvals on development and production projects.

•Researched trends and focused on target market customers •Designed and styled home fashions for Sigrid Olsen Home, Dillards Private Label bedding, Marc Jacobs Table Linens, Stetson Home Fashions. •Categories included fashion bedding and quilts, decorative pillows, bath towels, shower curtains and bath accessories as well as table linens - table cloths, napkins and mats. •Traveled to factories in India and China to approve fabrics and sewing, source new fabrics and constructions •Directed CAD designers on repeat, motif and colors •Presented trends, artwork and samples to buyers and made revisions as needed •Competitive shopping with sales and merchandising to analyze retail assortments

•Coordinated timelines for development and production projects •Maintained sample library and ordered all sales samples •Responsible for all specifications and standards being sent to the overseas factories •Traveled to Canada to oversee printing and sampling •Attended trade shows in Frankfurt, Germany and New York City to source new suppliers