Ali Jilani

An experienced and knowledgeable Senior Technology Manager with over 15 years’ experience identifying and implementing technologies and enterprise systems to facilitate business processes and strategic objectives and over 20 years' experience in infrastructure management and web technologies. Demonstrated an in depth background in Business Analysis, Information Security, Infrastructure Management, Project Management, Change Management, Customer Service, Documentation and Training. Selected Achievements - Spearheaded the implementation of CRM, ERP, BI, and an ITIL based centralized help desk support system to reduce business capital expenditures. Led integration of systems, processes and workflows for four merging manufacturing companies in line with corporate directives resulting in an annual cost cutting of $1 million dollars. - Developed a comprehensive enterprise-wide technology to support the business plan, including network selection, systems, desktop platforms, internet, intranet, business application development and implementation, offshore call center and a data processing center within the budget and deadline. - Guided the customization and implementation of product estimating and carbon trading software for manufacturing and environmental companies in accordance with Government regulations on the use of software/technology. Improved custom-made products sale by 25% and on-time delivery performance by 50%. - Assisted the implementation of an Integrated Management System achieving accreditation to AS/NZS ISO 4801, 9001, 14001 and 18001.