Jessica Pramanik

Operations and Project Management Consultant

About

Hi, my name is Jessica! I’ve been referred to as a “sponge” (although I can’t say I wear square pants) – I enjoy soaking up any environment I’m thrown in and learning as much as I can while there. Over the last seven years, I’ve discovered the project management and operations environment is one where I thrive. As someone who gets true enjoyment from creating to-do lists and developing plans for all aspects of my life, it was thrilling and motivating to learn that there’s a role where I can devote my time and efforts to budgeting, planning, resourcing, and crafting processes to help my team succeed. In my previous role, I ensured team members were allocated to their strengths while also taking personal preference into consideration; developed a monthly staffing schedule within Shiftboard that adhered to the projects’ and clients’ demands; facilitated cross-functional collaboration across several projects at once; managed company-wide workload and project status with Asana; and enjoyed serving as not only the team’s representative but also as their cheerleader. At the start of March 2022, I made the difficult decision to leave my full-time job to pursue a workplace that aligns with my values and priorities. I’m aiming to have my day-to-day filled with camaraderie, exciting problems, space for innovation, and a team that loves to break things. I recently watched Jim & Andy: The Great Beyond on Netflix and this moment with Jim Carrey really struck me: “You can fail at what you don’t love, so you might as well do what you love.” What I truly love to do is bring clarity amongst the chaos. I love taking something that feels impossible and breaking it into pieces that are possible. I love sitting down with a team to build out a plan or process that gets everyone excited. I love the journey and process you go through to learn something new. I love creating environments that leave you feeling supported, encouraged, & capable of doing great things. I'm open to full-time positions, and I've also begun contract work, focusing on project management, operations, and technical documentation. Additionally, I'm experienced in developing onboarding programs for new hires, determining tool needs across organizations, and helping teams adopt tools such as Asana, Everhour, Shiftboard, and ClickUp. When I’m not working, I enjoy baking way too many chocolate chip cookies or road-tripping across the US with my husband and three kiddos. I’m more than happy to connect (and maybe share a cookie or two) if you’d like to talk and learn more!

Country

United States

City

Fort Worth

Industry

Logistics & Supply Chain

Skill

Markdown, Confluence, ClickUp, Project Management, Online Community Moderation, Social Care, Social Media Marketing, Writing, Marketing, Digital Marketing, Budgeting, Project Planning, Scheduling, Microsoft Word, Microsoft PowerPoint, Facebook, Spredfast, Time Management, Team Motivation, Asana

Experience

Operations and Project Management Consultant

Independent

2022-3 - Present · 4 yrs 7 mos

• Transitioned an entire agency from one scheduling tool to another by developing onboarding materials, hosting training sessions, and determining new best practices for tool use. Reduced monthly scheduling time by over 80% • Currently provide technical documentation support for one of the largest court reporting agencies in the US. Materials include new developer onboarding guides, overviews of tool releases, user manuals, database table references, entity relationship diagrams, and process workflows • Currently oversee multiple brand packaging and design projects. Responsible for timeline creation, task and resource management, client service, and product asset organization

Social Care Operations Manager

Social Factor

2021-7 - 2022-3 · 9 mos

• Created and continuously update a profitability model to monitor and forecast profit margin across the agency (70+ employees) • Develop and review all incoming scopes of work to identify staffing needs and forecast profitability • Oversee utilization and resource management for the Social Care Department • Provide monthly utilization reports to VPs and CEO for all employees • Mentor a team of 10+ SCMs and LCMs on project management and account management best practices • Automated hourly payroll processing across the entire company for 40+ hourly employees, bringing the total processing time from approx. 4 hours per month to fewer than 10 minutes per month while also decreasing user errors • Developed a training course for the Lead Community Moderators in the Social Care Department • Currently creating a Social Care Department Handbook to provide clarity, clear expectations, and transparency surrounding the department's vision, goals, roles, responsibilities, policies, and processes

Social Care Manager

Social Factor

2021-2 - 2021-6 · 5 mos

• Manage and oversee performance, training opportunities, and monthly scheduling for a team of 13 Community Moderators and Senior Community Moderators • Develop Social Care workflows within Khoros backed by data and insights to support day-to-day volume management, key campaigns, and analytics • Work in lock-step with our Fortune 100 client to develop KPIs and manage Social Care • Identify growth opportunities for our Social Care team and flesh out scopes of work that strategically staff to meet client expectations and anticipated volume on social • Inform Social Factor on the latest Asana and Everhour updates and best practices through monthly seminars, and identify efficiencies using the platforms to aid in agency-wide resourcing and forecasting

Project Manager

Social Factor

2020-1 - 2021-2 · 1 yr 2 mos

Dallas/Fort Worth Area

• Develop and oversee scopes of work and timelines for one of the world's largest car manufacturers • Track burn (how estimated hours/dollars line up with actuals) in real-time using Everhour and Asana across multiple projects • Resource individuals based on skillset and bandwidth, and forecasting across all agency clients and teams on a weekly basis • Continuously review and establish operational processes alongside Social Factor's COO to ensure teams can work efficiently • Managed an internal team of Social Care subject matter experts to create and implement a Community Management certification program

Senior Community Manager

Social Factor

2018-3 - 2020-1 · 1 yr 11 mos

Fort Worth

• Produced and implemented scopes of work for Fortune 500 clients • Managed a team of 20+ moderators that consistently handled over 5,000 items per day in Khoros Care and Khoros Marketing. Responsibilities included staffing and scheduling a distributed team across all Social Care clients • Streamlined training and onboarding to help the team successfully grow to meet client moderation demands • Implemented project management and time tracking solutions for the entire agency, with Asana and Everhour

Community Manager

Social Factor

2015-6 - 2018-3 · 2 yrs 10 mos

Dallas/Fort Worth Area

• Moderated and addressed social feedback for a Fortune 500 technology company • Social care, sentiment reporting and performance analysis for multinational technology and retail clients • Created and curated social media content for healthcare and entertainment/tourism clients