jessica romero

Country

united states

City

new york

Industry

media production

Skill

customer experience, data storage, glendale, phoenix, calling, accounting, units, reservations, magazines, payments, sales, community, reconcile, brokerage, quotes, spreadsheets, system, siebel, communication, business services, instruction, mailing lists, outlook, microsoft word, canada, microsoft excel, daily reports, catalogs, placing orders, time management, alternative media, organizational structure, invoicing, distribution center operations, management, supply, scheduling, problem solving, customer information, calls, route, instant messaging, brokers, inserts, flexability, routing

Experience

assistant director of production - belardi

ostroy

Manage over twenty catalogs and their mailing lists by placing orders and receiving clearance from their list owners. Reconcile invoicing problems with clients, list owner, list brokers and accounting department. Work with Alternative Media order, creating spreadsheets and instruction for monthly catalog/magazine inserts. Work with Service Bureaus to process orders in a timely manner. Supply count requests and estimates to brokerage community.

routing coordinator

directv

Manage a specific area routing system to effectively route technicians to their daily jobs in a timely manner that that is best for them and the customer. Communicate with technicians and their supervisors on a daily basis via phone and email regarding routing issues, job statuses, job movements and customer information. Send out daily reports to sites with updates on job and tech statuses. Handle a variety of daily duties including exception and job move requests, contacting customers for up scheduling opportunities. Work with sites giving suggestions how to improve the daily routing of technicians.

e-center sales

u-haul international, inc.

Receive incoming calls from customers calling specific U-Haul centers around the U.S. & Canada for reservations on equipment. Provide customers with accurate quotes and availability on U-Haul equipment as well as any billing issues and payments on storage units. Communicate daily with specific centers regarding customer inquiries via an IM system to get accurate up-to-date information.