Jessica Preston

Senior Business Analyst @ Guidewire Software

About

Experienced Business Analyst with a demonstrated history of working in the mining & metals and health insurance industry. Prince 2, ITIL and Scrum Master certified. Skilled in Agile & Waterfall Methodologies, understanding and experience with the entire software development life cycle. Extensive documentation experience including project documentation, frameworks, policies and procedures. Experience with managing competing priorities and workload associated with multiple simultaneous projects. System user background with the ability to empathise and establish strong lasting relationships with clients and stakeholders. Proficient with MS Office (including Visio), JIRA, Confluence and SharePoint. Strong research professional with a Bachelor of Law/Bachelor of Arts.

Country

Australia

City

Greater Sydney Area

Industry

Information Technology & Services

Skill

Microsoft Word, Microsoft Excel, Microsoft Office, Data Analysis, Financial Analysis, Health Insurance, ITIL Certified, Customer Service, Appian, Scrum Master Certified, Agile & Waterfall Methodologies

Experience

Senior Business Analyst

Guidewire Software

2022-7 - Present · 4 yrs 3 mos

Sydney, New South Wales, Australia

Senior Business Analyst Team Lead

Coal Services Pty Limited

2018-1 - 2022-7 · 4 yrs 7 mos

* Leading a team of IT Business Analysts including reviewing and signing off project deliverables, performance review and development, one on one catch ups and recruitment. * Work with the Business Applications Manager and Project Managers on resource planning and workload allocation. * Assist the Business Applications Manager and Chief Information Officer with strategic planning to ensure that current projects and deliverables align to Coal Services strategic roadmap. *End to end SDLC experience of system implementations, upgrades and data migration projects with both agile and waterfall methodologies. * Facilitate workshops with stakeholders and SME’s in person and online to gather, translate and prioritise business and functional requirements. * Participate and facilitate in agile ceremonies including daily stand up, backlog refinement, sprint and release planning, showcases and retrospectives. * As is and to be process mapping, workflow improvement and gap analysis. * Creation and maintenance of project artefacts such as Business Case, BRD, FRD, User Stories, Issue Log, Risk Register, Test Strategy, Test Matrix and Test Cases. * Vendor engagement and liaison. * Manage functional and user acceptance testing of new system implementations and upgrades. * Development of training material and user guides new and existing systems for both internal and external users. * Delivery of training for internal users. * Initial and ongoing system configuration and post go live support. * Risk and issue management within Project and BAU spaces.

Business Analyst

RT Health

2016-10 - 2018-1 · 1 yr 4 mos

* Experience within scrum style agile teams on both data migration and SDLC projects. * SME liaison, creation of business and functional requirements, functional and user acceptance testing, data modelling and analysis. * Developing board and committee reporting documents and creation and review of project management documentation. * Identified, escalated and actively involved in resolving breaches of legislation. * Prepare and collate materials and respond to IT APRA audit findings.