Jessica Chan

-Participated S&B project, re-opened new Citywalk Uniqlo store with archiving 130% sales target. -Managing and overseeing shop operations, developing a routine for opening and closing, ensuring efficient functioning of the shop, managing the sales floor and providing maximum profitability -Implementing human resource duties including recruiting, hiring, training and firing, managing schedules, assigning responsibilities and setting sales quotas and performance management based on metrics -Controlling inventory to ensure sufficient stock, daily and weekly counts, rotated and changed by season, shop specials or sales

-Managed a store with annual sales over$10m and staff of over 30employees. -Developed an effective training system to ensure a high quality of customer satisfaction. -Monitored daily sales and ensure the achieving of daily target.

1st rotation: Lee Theatre Flagship Store 2nd rotation:Citygate Store

-Managed in store VIC event and monitored retail performance/ROI. -Collected consumers opinions for building a loyal relationship.(loyalty program) -Managed docent team for giving clients a satisfy experience.

-Engage with distribution channels to collect orders, ensure product visibility and availability. -Collect customer feedback and build creative marketing campaigns. -Managed a team of 14 Student Marketeers. -Maintained effective and long-term working relationships with key student opinion leaders(SOLs) from various sectors.

-Created ,planned and executed social media marketing and customer engagement campaigns. -Initiated and managed social media presence on Facebook, Instagram and brand website. -Proactively participated in meetings and helped create new practices. -Managed the administrative activities, logistics, and networking vital to the organization's busy event schedule. -KOLs and bloggers seeding and maintained a long-term working relationships with them.