jerry rowell

Assurant’s Mortgage Services Division was sold to Xome and I lead the subsequent integration activities including: site consolidation, technology platform decisions, and client transition.

Full profit and loss responsibility for the division, managing sales, operations, vendor management and the business intelligence functions for this field services provider to the mortgage servicer community. In this role I lead the initial 225 employee, $80M business through significant transformation tripling revenues to $270M while increasing margins by 250%.

I managed and participated in strategic client initiatives such as merger integrations, operational consolidations, system conversions, business line launches, packaged application software installation, custom systems development and business process reengineering.

Managed 30+ client relationships and led 350+ FTE through a transformational process that achieved profitability and scale. I accomplished a 40% reduction in overhead by standardizing services, redesigning product offerings, re-engineering vendor management functions, and creating a data-driven and accountable leadership team. Post sale to Xome, I lead the subsequent integration activities including: site consolidation, technology platform decisions, and client transition.

As a senior leader with Accenture’s Credit Excellence practice I specialized in operational assessments, operating model definition and strategy implementations across people, process and technology. I worked with a diverse range of clients, from niche outsourced service providers to multinational Fortune 100 companies such as Toyota Financial Services, GMAC Bank of America, Washington Mutual, Fidelity, SunTrust and NationalCity. I sold, led and advised senior client executives on a variety of strategic initiatives involving definition, analysis, planning, budgeting, design, development, outsourcing and implementation activities to deliver turnkey business solutions. I also developed deep knowledge and expertise in consumer lending, captive finance, mortgage lending, commercial cash management, credit card, private banking, branch banking, internet banking and loan originations / servicing operations.

At First Data Corporation I was responsible for a $5.1M budget and staff of 43 employees, reporting to the President, and leading Customer Services functions for issuing and merchant banks, including offer processing and sales support functions. I also managed the technical services relationship for all IT and data processing functions. In my role I streamlined processes and procedures across operations, sales and finance, resulting in a 70% reduction in processing errors. I also developed and implemented a new card issuer marketing initiative, which resulted in an increase of cardholders by 250% to 35M at its peak. I was honored to serve as Secretary for Board of Directors and the Partnership Executive Committee.

* JRowell & Associates offers Consulting, Recruiting and Staffing solutions to middle-market businesses across industries. JRA helps clients enhance, optimize and transform their business across people, process and technology. Working on both a long-term and project basis we help our clients assess their current capabilities against market opportunities and deliver strategies, programs and processes to maximize their bottom line. JRA also engages clients in large-scale change management and transformational efforts, utilizing the JRA 8-Step Transformation Roadmap, to assist companies in planning not just for today, but also tomorrow. JRA service offerings include a full spectrum of Senior Executive responsibilities including: Business unit strategy development * business redesign * outsourcing/offshoring process reengineering * efficiency and quality improvement * business venture startup * and merger design and integration. www.jrowellassociates.com