Jens Karrenbauer

• Leading TeleClinic’s largest mission with 6 interdisciplinary teams (> 30 FTE) • Set up KPI-based team structures and reporting to track performance, retention, satisfaction and platform stability. • Drive operational improvements across process automation, billing logic, patient routing, and medical processes. • Interface to C-Level, Legal, Product and Infrastructure to align mission roadmap with company strategy.

• Setup, management and development of two international teams • Develop and implement strategies for the technical, process and organizational development of the Operations division • Responsible for the rollout of the business model in Europe and the underlying operational growth initiatives • Creation of best practices for rollout to additional countries • Country specific market, target group & partner analysis to align launch of the business model with the respective target market • Implementation, standardization & scaling of operational processes • Interface with IT and product team to adapt IT systems and infrastructure to new requirements and processes • Execute cross-functional business building and scaling projects with a focus on Operations • Develop & implement an operations performance management dashboard to monitor operational metrics

• Establish a third pillar within Operations that deals with the strategic development of the department • Recommend and lead projects for optimization, digitalization and automation of processes • Interdisciplinary collaboration with Finance, CRM, Product/IT, Purchasing, Customer Success. (Cluno was acquired by Cazoo in February 2021).

• Disciplinary and functional management of several employees • Focus on digital IT and process strategies, optimization and harmonization of business processes • Consulting regarding various operational processes at the customer, e.g. in the areas of purchasing, sales, logistics and accounting • Various promotions from associate to manager