jeni reno

Support management team in achieving goals by providing World-Class service. Serve as a role model for building client relations. Maintain presence throughout Design Studio at all times and perform operational functions to ensure the store meets company guidelines. Implement strategies that reinforce in-home and in-store initiatives.

Assisted 4 trust officers, 1 real estate officer, and 1 trust associate executing daily transactions such as transfers between accounts, wires, third-party/vendor checks, and overdrafts. Initiated movement of securities, coordinated asset transfers, arranged statements and recurring remittances. Opened and closed trust accounts. -Performed vast system maintenance that led to a seamless transition of applications -Managed required Regulation 9 reviews for all new and existing accounts by scheduling and recording both the administration of the account and examination of investments (e.g., risk, exposure, concentrations, letters of direction, etc.)

Covered temporary leave of absence) Handled extensive client transactions such as transfers between accounts, wires, payments, deposits, currency exchanges, teller’s checks, etc. Maintained and balanced cash drawer, ordering currency and supplies as needed. Frequently resolved client issues with bank-related products and services. Assisted 2 loan officers with clearing document exceptions and performed post-closing audit on loans.

Maintained insurance for all aircraft bank wide. Created and managed spreadsheet to track loans, collateral, maturity, insurance, and client relations for $170 million portfolio. Managed critical document exceptions on behalf of senior management. Oversaw all Federal Aviation Administration (FAA) documentation and filings. Prepared loan-closing documents for clients and internal operations. Performed post-closing audit on loans and allocated loan proceeds to various accounts. -Reduced department’s critical exceptions by more than 90% in a 6-month timeframe -Spearheaded yearlong initiative to mitigate bank’s risk relating to security interests by documenting and recording insurance for portfolio -Facilitated system integration by auditing entire portfolio on bank’s mainframe to capture additional collateral data previously omitted

Responsible for formulating and defining scope & objectives of business needs through research and fact-finding combined with understanding of business processes, systems, and industry requirements. Act as a liaison between the stakeholders to elicit, analyze, document, communicate, and validate business requirements. Guide the project team to complete a comprehensive design to ensure all defined business requirements are met. Collaborate with teams across the organization to achieve operational readiness prior to project implementation. -Decreased B-Notices 67% in one year by changing procedures in Accounts Payable. -Increased offshore responsibilities by creating a new process to manage the supplier database, which reduced the active suppliers by more than 30%. -Increased data accuracy with SQL queries and Discoverer reports.

Minor in Sociology Graduated magna cum laude