jennifer fleming

professor: project management

About

Agile and Traditional Certified PMP professional with 15+ years experience in process reengineering, software development and quality assurance initiatives.

Country

united states

City

atlanta

Industry

information technology and services

Skill

project management, program management, leadership, software development, change management, quality assurance, strategic planning, process improvement, cross functional team leadership, team leadership, management consulting, organizational development, higher education, public speaking, leadership development, analysis, training, coaching, research, data analysis, continuous improvement, staff development

Experience

contract project manager

emory university

2013-3 - 2013-12 · 10 mos

project manager

the coca-cola company

2005-10 - 2010-2 · 4 yrs 5 mos

Led domestic and global project initiatives.

network infrastructure manager

at&t

1998-12 - 2000-1 · 1 yr 2 mos

Managed project managers in the network switch deployment group.

project manager

delta air lines

2000-9 - 2005-10 · 5 yrs 2 mos

* Designed the enhancements of Web & Portal Services project for eT Interline/Codeshare inclusions to delta.com Online Check-in * OCI) website which expanded service offerings and network capabilities for consumers. * Managed the contracts, budgets, and deliverables of external vendors (Kinetics and Worldspan), responsible for providing web * and data services in support of delta.com OCI.

project manager

hewlett-packard

1988-1 - 1998-1 · 10 yrs 1 mo

* Directed software upgrade of the Customer Care Center's call handling system of 6Kcalls/wk, managing 12 technical resources. * Achieved consistency in service delivery and improved customer satisfaction. Enabled all Customer Care Centers (Alpharetta, * GA, Shrewsbury, MA and Colorado Springs, CO) to exchange customer calls (send/receive/escalate) in an efficient and cost