Jeff Ware

Jeff Ware

Engagement Manager

About

Jeff Ware is an established and experienced IT Professional and manager. Jeff completed a BS in Information Technology and has been in the IT field 20 years. He began working on an IT Support Desk providing first level support for approximately 7500 end users at Great American Insurance Company in Cincinnati, OH. In 1997, Jeff began working at Hewlett Packard Corporation in Corvallis, OR supporting approximately 10,000 end users. In 1998, Jeff returned to Great American Insurance as a Systems Engineer in the Japanese Specialty Division. Jeff was promoted to Team Lead and was responsible for the team efforts related to connecting, and performing a mass technology upgrade for 40 remote locations across the United States. Jeff’s team was responsible for creating a modern server environment, assisting with consolidating departments, and developing standards within the company. In 2001, he worked at Direct Alliance Corporation and left as the Network Operations Manager. In 2006, Jeff moved to a position at ProNet Solutions where he helped with the start up of a Managed Security Service Provider (MSSP) operations center focusing on the small banking industry. Jeff was then hired at Insight where he was the Network Operations Manager for a Statewide Geographically disperse MPLS Infrastructure and Centralized Security Architecture, along with a growing remote Server management practice. Most recently, Jeff currently works as an IT professional in the Electric Car Charging industry.. Specialties: Computer and Network Security, Intrusion Prevention, and Security Awareness, Microsoft and Cisco Technologies

Country

United States

City

Chandler

Industry

Information Technology & Services

Skill

Security Awareness, Vulnerability Management, Disaster Recovery, Network Security, IPS, Security, Cisco Technologies, ASA, Networking, CISSP, Data Security, Network Administration, Managed Security Services, Help Desk Support, MPLS, CCNA, Penetration Testing, Information Security, TCP/IP, Servers

Experience

HyeTech Networks

Engagement Manager

HyeTech Networks

2018-12 - Present · 7 yrs 10 mos

Phoenix, AZ

Blink Charging

Senior Manager of IT

Blink Charging

2012-11 - 2018-12 · 6 yrs 2 mos

Phoenix, Arizona Area

Car Charging Group Inc purchased the Blink Network from ECOtality when ECOtality filed for bankruptcy in 2013. • Establish priorities, project management, IT controls and work procedures to maximize effectiveness with minimal budget. • Managed IT Transition through the Ecotality bankruptcy managing asset transfer and IT transition • Provide expertise and direction while participating in the planning of information technology department, strategic objectives and goals. • Consolidated multiple networks and Active Directory domains for the Enterprise • Maintained all aspects of the data center from Systems Administration to Network Architecture • As there was no IT structure in the new Enterprise, I successfully built and managed the budget, design, security, policy, direction, and all other facets of IT for the Enterprise in conjunction with the Chief Operating Officer and Senior Manager of Software Development.

Insight

Network Operations Manager

Insight

LinkedIn
2006-12 - 2012-11 · 6 yrs

Manage Day to Day operations for Engineering group • Managed team of Junior, Senior, and Architect Level Engineers for multiple teams. • Provided support for Multiple Managed Services Clients managing their Servers, UCS, and Data Center environments. • Managed resources and assisted with the design for projects that included a Statewide MPLS Fiber Optic and Statewide WAN, spanning hundreds of miles of redundant fiber for 148 agencies in a 24x7x365 capacity and other Fortune 500 company networks • Created new processes and streamlined recurring processes such as monthly bandwidth reporting, security statistics, and bandwidth utilization for onsite team and Remote Network Operations Center. • Provided advisement to the Arizona State Government Information Technology Agency on Policy and Standards improvements. • Led a team to develop an Incident Response Procedure that was effective in coordinating security incidents for three different Incident Response teams that oversee all State agencies. • Assisted AZNet State of Arizona Operations to implement architect new Cisco VoIP architecture,. • Enhanced security monitoring contract between the State of Arizona AZNet contract and Insight Networking NOC. • Security Expert and consultant for Calence, LLC on the AZNet (State of Arizona Network) Contract. • Designed and implemented security monitoring and served as the team lead of the Calence Security Practice on the State of Arizona AZNet contract. • Coordinated secure architecture and promoted security for the State of Arizona AZNet program. • Host to Multi Agency Security Committee to maintain secure policies and communication with 150 agencies for the State of Arizona. • Developed tracking mechanism to ensure resources for projects, Project Managers, Engineers, and Architects were being spent as anticipated, and not over utilized or under billed. • Implemented annual Security Assessment plan for State of Arizona AZNet program fulfilling contractual obligation.

ProNet Solutions

Security Analyst

ProNet Solutions

2005-3 - 2006-12 · 1 yr 10 mos

Phoenix, AZ

• Monitored forty client networks remotely in the Managed Security Operations Center, via Cisco 4215 IPS appliances, PIX 501/515 Firewall, Syslog reporting using Cisco Works, Website Integrity checking, and problem escalation in a 24x7x365 environment. • Researched new security threats and trends, to prevent security problems from occurring, i.e. Viruses, Worms, Trojans, break-ins, and internal threats • Informed Consulting Engineers and internal staff of emerging threats, weaknesses, and vulnerabilities. • Performed Security Vulnerability Assessments for customers; provided a written assessment, and recommendations to resolve problem areas. • Led Security Awareness trainings for clients in the Banking Industry to improve the knowledge and increase user awareness regarding current security threats and weaknesses. • Evaluated current methods and procedures regarding web site security and customer privacy. • Planned, coordinated, and implemented changes in network security measures in order to protect data, software, and hardware.

Revana

Network Operations Manager

Revana

LinkedIn
2000-5 - 2005-3 · 4 yrs 11 mos

IT Manager/Data Security Manager • Technical and Managerial lead for Network Operations, Managed eight Network Engineers in a 24x7x365 environment. • Created and implemented Security Policy for company. • Assisted Web and development teams to assure proper architecture design was followed. • Designed, specified, and oversaw implementation of 145 Windows 2000/2003 systems in an Active Directory environment. • Evaluated security infrastructure components for unknown behavior. • Verified secure integrity of the network by performing vulnerability assessments, scans, and audit requirements. • Verified user accounts and implemented the correct policies for Access Control verifying least privilege and separation of duties were adhered to according to corporate policy. • Implemented Sarbanes-Oxley requirements implementing Daily procedures to make sure the company maintained compliance via daily tasks. • Heavily involved in maintaining and overseeing daily Network Operations and security integrity of the network. • Researched Disaster Recovery solutions for the Company and the clients, implemented off site Business Continuity solution.

Great American Insurance Group

Network Engineer

Great American Insurance Group

LinkedIn
1998-3 - 2000-12 · 2 yrs 10 mos

• Designed, maintained, and implemented Specialty Division's Network • Supported Microsoft Windows NT 4.0 TCP/IP Domain, 1000+ user Network. • Researched, developed, maintained Microsoft BackOffice Network, i.e., NT Server 4.0, IIS 4.0, SMS 2.0, MS Proxy 2.0, Checkpoint Firewall 1. v4.0 • Designed and maintained remote user systems and networks using Microsoft RAS and VPN (PPTP), NT Workstation 4.0, Windows 9x. • Researched, developed, and implemented Specialty Division's Internet/Intranet infrastructure, web sites, and security • Supported users, user accounts, servers, workstations and external customers • Migrated 10 remote offices from legacy technologies to Windows NT increasing security, centralizing administration, and lowering administrative costs. • Migrated network from Netware 3 to Windows NT 4.0.

Education

University of Phoenix

University of Phoenix

LinkedIn

Information Technology

2002 - 2004 · 2 yrs
University of Cincinnati Carl H. Lindner College of Business

University of Cincinnati Carl H. Lindner College of Business

LinkedIn

Information Systems

1990 - 1995 · 5 yrs

After going to school part time and working full time, My degree was not completed at the University of Cincinnati. After moving to Phoenix Arizona, my Bachelor's degree was completed at University of Phoenix.

Norwood High School

Norwood High School

LinkedIn
1986 - 1990 · 4 yrs
University of Cincinnati

University of Cincinnati

LinkedIn

Management Information Systems, General

University of Cincinnati

University of Cincinnati

LinkedIn

Jeff Ware's Contact Information

Email

******@***.com

Phone

(**) *** ****

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