Joe St. Clair

Lead all information technology operations during a time of rapid growth while continuing some duties from the previous role at the company. Upgraded and expanded entire network infrastructure for headquarters and built a network from ground up for a new branch office. Implemented patching automation and mobile device management for the company. Managed telecom vendors including migration to a VOIP system. Work on teams to implement many modifications, integrations, and modules for NetSuite, including the deployment of SuitePeople, WMS, MSI, and Configure One product configurator. Integrated on-premise Active Directory with Azure AD and migrated server backups to Azure Backups. Currently working with leading Magento 2 developer to redesign, re-platform and integrate hoosiercrane.com sites with NetSuite.

Managed and developed several websites including two Magento 1.x e-commerce sites, 1 corporate Drupal CRM site and a few lead generating microsites. Consistently posted double-digit growth on e-commerce site. Managed marketing budgets including vendor co-op programs and a $100k+ annual Google AdWords program. Helped to implement migration from QuickBooks Enterprise and SalesForce to NetSuite. Integrated lead forms from websites with NetSuite leads. Served as NetSuite Admin. Worked with NetSuite and Google Analytics to track inbound leads and conversions. Planned and managed large corporate events including Golf Outing, Open Houses and trade show. Created written and visual content for both print and digital.

Manage website development and content. Developed e-commerce, Internet and social media marketing, ERP development. Responsible for business process monitoring and continual improvement. Migrated from on-premise Exchange 2011 to Office 365 and upgraded the full company to Windows 10. Managed internet, voice and cell providers. Managed relationship with an outside marketing firm.

Performed in house and on-site service for retail and warranty clients. Performed all manner of computer service including system builds, virus removal, OS reloads, hardware upgrades etc.. Performed network and server evaluations and proposed upgrade and repair options. Serviced internal network and handheld scanners for inventory management. Managed upgrade of internal service department network.

Recently filling multiple positions as a result of the current economic climate. Responsible for the design and production of as many as 10,000 computers systems a year. As well as procedures for installing, configuring, upgrading, troubleshooting and repairing applicable software, operating systems, hardware and peripherals on new and used equipment and training staff for quality service and support to our retail and wholesale customers. Supervise, motivate, train and influence production and warehouse staff and direct liaison with support departments. I reorganized production layout to increase capacity 75% on a very limited budget and standardized production methods while slashing shipping costs by working closely with vendors and making wise decisions. As a small company we have demanding IT needs and a limited IT budget and I have benefited the company by filling multiple roles by simplifying the network infrastructure, utilizing remote management and efficiently managing my time. Duties include working with logistics companies to plan product shipments to retail distributions centers, wholesalers, and international clients. I also had the opportunity to manage and train non-English speaking employees. I have had college interns that I trained/mentored and assisted in becoming a part of the team.

Technology consultant for my family's court reporting firm and other clients. Duties included network design, system administration, technical support and education, and outside consulting on systems for attorney clients. Projects included developing a custom database for Customer Relationship Management (CRM) and setting up a digital video capture and conversion system for legal video. Implemented the electronic delivery of depositions in a secure electronic format.

At Tavayn Solutions, a start-up application development firm, we specialized in web based application development and e-commerce systems, and focused on customized web management systems for small to mid sized companies. In a team oriented environment I managed security in software development, networks, and physical systems. Other duties included integral roles in database design and administration, system administration, software development, project management, strategic planning, and public relations. At Tavayn we had a focus on determining how to create value for our customers by analyzing their business process and determining how we could make technology work for them.

Responsible for photographic documentation of all aspects of campus life including but not limited to special events, community involvement, sports events, student life, and studio portraits using 35mm and digital cameras, photo developing and printing in both the darkroom and on computer. Entrusted with special projects for the historical society.

During summers and winters during college I worked in a variety of areas in this growing computer business including Retrobytes and MicroAccess Inc. doing new system build outs, customer service, PC and Macintosh repair, and troubleshooting, upgrading, technical support, sales and inventory management. Major projects e-commerce website design for retrobytes.com and supervising labs at the Hartford Computing group refurbishing on contract, Compaq and Apple computers.

A paid college internship in the Research and Development division of Utilimaster, duties included C/C++ programming and hard- ware design for an automated safety belt test machine. Working with technical publications to develop a computer based parts and service manual for the US Postal Service vehicle. Other tasks included technical research, technical writing, process docu- mentation, and general office duties.

-Recipient of National Merit and Presidential scholarships for all 4 years -Campus photographer for events and sport for four years -Participated in AITP national competition in Kansas City