Jaymesa Michie

+ Assist management with as scheduling, reviewing, prioritizing, responding to emails, answering, and returning phone calls and organizing documents. + Strategic business relationships with prominent A-listed guests. + Very responsive to incoming telephone calls. Received recognition for the first and only “Employee of the Quarter” highlighting the highest call volume of 1,795 incoming reservations. + Strong communication skills addressing customer complaints and concerns. + Knowledge of all menu packages, promotions, events and advertisement for companywide restaurants. + Developed a strong working relationship with co-workers and managers throughout the company to ensure communication and teamwork are at optimum levels. + Provided training sessions to incoming new hires.

+ In charge of synchronizing floor staff for special requirements pertaining to VIP/ Celebrity guests. + Prepared daily, weekly, and monthly reservations and/or events. Collaborating with in house chefs, managers, and bartenders to coordinate dietary restrictions or other amenities required for guests. + Created personalized menus for each guest. Handled customer complaints, resolved issues, and adjusted policies to meet changing needs while working in a fast paced, high end environment. + Excellent customer service skills and fostering guest accommodations and requests, problem solving as deemed necessary

+ Taught children (ages 5-11) and adults/ seniors ballroom dance while building their confidence on the dance floor. + Choreographed and performed routines for couples, singles and children for weddings, showcases and other major events. + Greeted students, directed the students to their correct classes, written and verbal communication skills, and multitasking.