Jay Johnston

-Find, qualify, close and develop current business opportunities. -Adhere to proven sales process including call and meeting metrics -Manage all stages of the sales cycle, from initial prospecting to client relationship management. -Achieve revenue goals by making sales calls and presenting solutions to key prospective accounts. -Transition clients to service team representatives to ensure client needs are continually met. -Review account status on a daily basis and implement strategies regularly to address areas of -concern as well as business expansion opportunities.

-Earn customers by actively researching and seeking out prospects via sales calls, current customer leads, and build relationships with outside sales agents. -Develop solid relationships with customers by providing them with excellent customer service. -Negotiate fair rates with both the client and carrier based on current market conditions. -Serve as a liaison between customer, carrier, shipper, and receiver. -Manage the movement of the client’s goods, ensuring they are picked up, transported and delivered on time for customer’s satisfaction.

-Customer Relations Manager—Resolution of a variety of complex customer service issues requiring knowledge of life insurance products and transactions focusing on customer satisfaction, quality, and efficiency -Spoke with 75-85 clients daily regarding service request or service issues -Managed customers using multiple systems, technologies and the coordination of other functions as required -Trained and developed 15 member team; focused on customer requested resolution -Team Lead—Encouraged employees in their professional growth by coaching, mentoring, and motivating through exceptional daily commitment -Business Monitor—Identified and reported training issues in order to increase productivity and promoted quality output -Analyzed problems and resolved problems within the team as well as with customer -Obtained Life and Health Insurance license -Traveled to Singapore to assist with training and the organizational structure of the office. -Analyzed and collected data of current operations for a new system integration. Trained current staff with correct business flow for more efficient production