Javier C.

Executive leader responsible for the company’s end-to-end operational strategy, performance, and execution: - Define and steer operational strategy to support growth, profitability, and scalability - Own P&L performance from an operational standpoint, driving cost control and margin improvement - Lead strategic negotiations with key partners and global vendors - Drive digital transformation, focusing on automation, process standardization, and technology enablement - Ensure consistent service delivery aligned with customer expectations and brand commitments - Partner with commercial leadership to design operationally viable and competitive solutions - Build and lead high-performing teams, strengthening leadership capabilities across operations - Establish governance, KPIs, and accountability frameworks to ensure execution discipline

- Oversee the coordination of operations, pricing, procurement, and customer service teams to ensure high-level of time-sensitive worlwide logistics solutions for clients in the automotive and manufacturing sectors. - Lead continuous improvement projects focused on integrating operational and administrative workflows through flexible ERP and TMS platforms tailored to industry needs. - Active member of the senior management team, supporting strategic planning and the implementation of initiatives aligned with ISO 9001 quality standards. - Advocate for a people-centered leadership approach, driving a positive work culture and contributing to our long-term vision of becoming a certified Great Place to Work.

- Coordinate efforts and support various departments within the company, acting as the liaison for customer orders in Mexico, USA, and Canada, ensuring agreed delivery times and high-quality customer service. - Collaborate with the Global Supply Chain Team to identify areas for continuous improvement and develop action plans across different organizational focuses. - Identify and plan cost-saving strategies for multimodal transportation (land, air, and sea) for different material and finished product flows, conducting supplier sourcing and negotiating agreements. - Provide ongoing support and collaboration with the sales department in Mexico, including demand planning activities, cost strategies, RFQ's, negotiation and project tracking with clients and business partners.

- Extensive experience leading 24/7 multiple operational and service desks teams for automotive clients in North America (GM, Ford, Tesla, Nissan, VW, etc.). Led the biggest operational team in the company ( + 60 people). adapted and optimized operational service schemes that resulted in the successful renewal of premium logistics contracts in 2023. - Responsible for strategically managing and developing human talent by analyzing and focusing on individual strengths to benefit teams and the organization. This involves setting up organizational leadership structures, encouraging continuous development, and building and cultivating professional relationships of trust to form high-performance teams - Successful projects developed in supply chain management, transportation,procurement, customs, and logistics provider relations. Implementation of processes and KPIs for operational efficiency and on-time deliveries based on Agile Methodologies. - Strategic planning and management in logistics, transportation,warehousing, and customer service. Skills in negotiation, tracking,and regulations compliance. ( Intra Mex ground,Cross Border,Air Charter,Hand Carrier OBC, HWAF, Ocean,etc)

- Responsible for leading the dedicated operations department and ensuring service levels for the company's top client, guaranteeing agreed SLAs with the client and coordinating internal and external resources to respond to the client's immediate needs. - Manage and liaise with suppliers and business partners to implement and coordinate medium and long-term strategies collaboratively. - Experience in regulatory requirements, including Anexo 24, CTPAT, SAT Carta Porte, and major transportation NOMs. Led the implementation project of the Carta Porte (SAT) regulation 2021-2022, ensuring 100% compliance with the authority. (Largest regulation change in Mexico Transportation in the past 6 years) - Experience doing Customer Success / Key Account Management acting as primary point of contact for top company accounts providing Onboarding, claims management, action plans for contingencies ( Ground Shipments / Air Charter ) across the customer supply chain stakeholders (3PL, customs brokers, OEM, trucking companies, warehouses, etc), service KPI's tracking, Cross-Selling opportunities and created and mantained a balanced client-supplier relationship. - Development of strategies for key accounts and experience with ERP/TMS systems for operational efficiency as well as provided multiple improvement solutions to adjust TMS capabilities with the daily basis requirements. - Collaborated with the sales team to understand demand dynamics and communicate action plans in various areas, combined with strong customer focus to develop effective strategies for emerging projects.

- Led a team specialized in meeting logistical requirements for automotive clients at national and international levels, across ground, air, and ocean modalities. - Managed task distribution within the team: order entry, quotations, handling order coverage under contingencies, and problem-solving based on established priorities. - Supervised service KPIs to uphold agreed-upon standards with the client. Produced reports on quality indicators, productivity, costs, operational trends per client, and proposals for continuous improvement.

- Acted as the primary point of contact with customers, addressing their needs, managing orders, quotations, and delivery follow- ups while maintaining ongoing communication. - Coordinated operations for dedicated customers, executing specific operational controls and managing multiple processes across client platforms and other third parties (warehouses, 3PL logistics, customs, etc.). -Focused on continuous improvement, I identified opportunities to optimize processes and proposed preventive control points, consistently enhancing our services and customer satisfaction. - Developed and executed operational strategies in collaboration with various departments to address operational contingencies related to service, transportation, customer production and external factors.

Collaboration with the State Government to define the logistics and distribution opportunities for the incoming protected “Denomination of Origin” : Mezcal in the city. Analyzed the export sector, identified needs, challenges, and opportunities. Then, designed a detailed plan to improve and expedite the export process to assist rural producers in the state in providing transportation alternatives.

- Led fleet and driver management to plan and ensure compliance with the weekly logistics program. Effectively coordinated resources to meet deadlines and requirements. - Provided daily customer support, maintaining constant communication to ensure satisfaction and generated detailed reports, overseeing operational processes for a smooth flow. - Played a crucial role in operational analysis and generated weekly KPI reports that included trips, rates, and invoice authorization, ensuring accurate and transparent billing.

- Managed daily and weekly unit scheduling, conducting real-time monitoring during transit and deliveries. Maintained close coordination with the customer to ensure punctuality. - Maintained strict control over trip and driver operating expenses, ensuring compliance with established expense and efficiency policies. - Prepared weekly and monthly KPI reports for the customer, providing information on service execution and arrival and delivery times, contributing to greater transparency and informed decision-making. - Proven experience serving automotive, food & beverage and technology industries.

- Managed the records and documentation of all stored SKU's, maintaining a rigorous inventory control system for incoming and outgoing items. - Conducted routine and periodic inventory counts, both in regular cycles and annually, to ensure accurate and up-to-date data, thus ensuring low levels of discrepancies. - Implemented best practices for inventory management, from the receiving process to internal allocation and distribution, aimed at reducing waste and ensuring well-controlled inventory audits.