Jaspreet Singh (Salesforce, SAFe)
Salesforce Business Analyst | Health Ministry @ Government of Alberta
About
With over nine years of experience in product management, I am passionate about delivering innovative and customer-centric solutions that align with business goals and user needs. As a Salesforce Product Owner at AT&T, I leverage my certifications in CSPO, SAFe and Salesforce to collaborate with stakeholders, lead scrum teams, and drive agile processes. I bring diverse perspectives and experiences to the team, as I have a background in both computer science and business administration. In my current role, I identify customer needs, present compelling business cases, and prioritize, analyze, and document requirements for new products and services. I also orchestrate process diagrams, acceptance criteria, and user acceptance testing, ensuring solution adherence to standards. Additionally, I facilitate SAFe-aligned PI Planning, aligning business needs with solution implementation. Some of my key responsibilities are writing User Stories, maintaining healthy backlog, and refinement. I am always eager to learn new technologies and best practices, and to contribute to the success of the organization.
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Canada
Computer Software
Salesforce Health Cloud, High-Level Design, IT Documentation, Presentations, Written Communication, Technical Understanding, Problem Solving, Project Reporting, Business Solution, scrum master, Non-Functional Requirements, Field Mapping, Enterprise Solution Design, Creative Ideation, Business Systems, Wireframing, Salesforce Service Cloud, User Stories, Sprint Backlog, SQL
Experience

Salesforce Business Analyst | Health Ministry
Edmonton, Alberta, Canada
• Collaborating with program owners to analyze government health mandates, ensuring product alignment with strategic goals. • Conducting workshops and interviews to analyze requirements and translate them into actionable functional specifications. • Defining and articulating project scope, continually aligning in-scope and out-of-scope items with approved budgets and timelines. • Maintaining stakeholder relationships to prioritize requirements, manage expectations, and secure essential approvals. • Liaising effectively with vendors and delivery heads to analyze interdependencies and ensure seamless solution integration. • Overseeing User Acceptance Testing (UAT) and coordinating maintenance, ensuring the product continuously meets evolving end-user needs.

Salesforce Product Owner
Hyderabad, Telangana, India
• Identify customer needs, presenting compelling business cases for new products and services. • Collaborating with business stakeholders and other teams like UX/UI Designers, Developers, Testers and Scrum Masters to prioritize, analyze, and document requirements, ensuring product alignment with business goals. • Leading SAFe-aligned PI Planning, aligning business needs with solution implementation. • Creating Journey Maps, facilitating Requirements Gathering, and translating requirements into actionable insights for project implementation. • Driving Agile scrum team strategy, creating user stories, managing and prioritizing the backlog for efficient project delivery. • Orchestrating process diagrams, acceptance criteria, and user acceptance testing, ensuring solution adherence to standards. Skills: Document Analysis, Workflow Analysis, Workload Prioritization, DOD, DOR, Critical Thinking, System Thinking, INVEST, vendor management, change management, WBS, work breakdown structure, non-functional requirements, sprint planning and backlog refinement
Senior Product Manager
Noida, Uttar Pradesh, India
• Brainstorming business requirements with stakeholders; Gap analysis; Competitor Analysis • Managing and prioritizing the product backlog as per business need • Ensuring User stories are ready before the sprint starts • Reviewing documents with cross-functional teams like BRD, FRD, User Stories, Wireframes, ERD, Technical Design, Test Scripts, UAT etc. • Collaborating, overseeing and tracking development team’s progress • Prioritizing defect considering business value • Reviewing the product to ensure it meet acceptance criteria • Stakeholders management to keep everyone on the same page • Conducting retrospective meetings and keeping project processes and guidelines afresh • Arranging and providing functional training for team members
Product Manager
Noida, Uttar Pradesh, India
• Brainstorming business requirements with stakeholders; Gap analysis; Competitor Analysis • Managing and prioritizing the product backlog as per business need • Ensuring User stories are ready before the sprint starts • Reviewing documents with cross-functional teams like BRD, FRD, User Stories, Wireframes, ERD, Technical Design, Test Scripts, UAT etc. • Collaborating, overseeing and tracking development team’s progress • Prioritizing defect considering business value • Reviewing the product to ensure it meet acceptance criteria • Stakeholders management to keep everyone on the same page • Conducting retrospective meetings and keeping project processes and guidelines afresh • Arranging and providing functional training for team members
Project Lead
Noida Area, India
Working as Project Lead. Project: Navatar Private Equity Private equity consists of investors and funds that make investments directly into private companies or conduct buyouts of public companies that result in a delisting of public equity. Capital for private equity is raised from retail and institutional investors, and can be used to fund new technologies, expand working capital within an owned company, make acquisitions, or to strengthen a balance sheet. The Navatar Private Equity Product is developed with enhance functionalities to meet clients’ expectations and improve the clients’ daily business operations- this document addresses core functionality improvements intended to meet goal. Taking care of following teams: 1. Development Team 2. QC Team 3. Business Analyst Team 4. UI Team Responsibilities: 1. Project Planning 2. Activity Planning and Sequencing 3. Resource Planning 4. Time Estimating 5. Preparing & Reviewing Documents 6. Monitoring and Reporting Progress 7. Team Leadership 8. Controlling Quality 9. User Acceptance Testing 10. Wireframing 11. Following project processes 12. Dissemination of information to stakeholders
Sr. Business Analyst
Noida Area, India
Worked as Project Lead. Project: Navatar Investor Navatar Investor is the portal specially designed to cater the needs of financial institutions / investment bankers to share their data in secured way. Navatar Investor is designed over Force.com and integrated with Box.com to enhance the file sharing experience of users. Portal has three modules CRM, Non-CRM and Investor. CRM module provides Navatar Investor admin side features in Salesforce standard environment. Non CRM module provides Navatar Investor admin side features in Salesforce website. Investor module provides Navatar Investor end-user features in Salesforce website. Taking care of following teams: 1. Development Team 2. Testing Team 3. BA 4. UI Responsibilities: 1. Project Planning 2. Activity Planning and Sequencing 3. Resource Planning 4. Time Estimating 5. Preparing & Reviewing Documents 6. Monitoring and Reporting Progress 7. Team Leadership 8. Controlling Quality 9. User Acceptance Testing 10. Wireframing 11. Following project processes 12. Dissemination of information to stakeholders
Business Analyst
Noida Area, India
- Responsible for determining, documenting, and communicating the functional requirements for software products to meet business objectives. - Identify requirements by working with the Product Owner and clients utilizing interviews, document analysis, client focus groups, business process descriptions, use cases, scenarios, tasks and workflow analysis - Critically evaluate information gathered from multiple sources, reconcile conflicts, and decompose high-level information into details, abstract up from low-level information to a general understanding. - Translate high-level user needs into detailed test cases and then assist in the development of enhancements by providing guidance to technical staff on the implementation of the requirements - Create and own functional specifications for new and/or enhanced system development. - Hold functional specification review sessions with cross-functional team members for review of requirements. Identify ways to assist product management in product planning through researching and evaluating new applications. - Propose new product features and updates. - Assist in providing training to internal teams

Business Analyst
Noida
- Reviewing and guiding team members for testing of product in terms of its functionality, technicalities and throughout testing life cycle - Gathering client requirement through calls, high level requirement documents / mails - Attending daily SCRUM calls with international clients and maintaining Minutes of Meeting - Preparing Design Documents for GAP Items / FIT Items / Enhancements - Preparing workflow diagrams, flow charts, Use Cases and high level Test Cases - Preparing Wireframe for complex web-based requirements - Creation of queries and get it resolved from client - Querying and analyzing Database using SQL queries for data issues - Providing IPR/Demo to client and end client in a conference call using WebEx meeting - Arranging and providing functional training for team members as per requirement - Post Delivery support - To provide detailed analysis, root cause and solution to customer queries - Triaging between developments / testing and clients as and when required. - User Acceptance Testing against SOW document for multiple clients who are using Personify.

Analyst
Ace Computers
New Delhi, India
Job Profile : Project Coordinator / Business Analyst Technology : Wordpress Responsibilities : - Creating business proposals as per client’s requirement. - Client handling from requirement gathering till final delivery. - User acceptance testing of deliverables - Post-delivery client handling.
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