Jasmine Cousin
Senior Manager, E-commerce @ Tonal
About
I am a digital experience and site merchandising strategy expert that leverages strong analytical skills and creative lens to define and deploy brand strategies to impact the customer experience. My sweet spot is creating and collaborating on customer-facing site experiences that are aesthetic, brand-centered, and data-backed for an enhanced customer journey. By staying current on fashion & beauty industry trends and ecommerce advancements, I am able to strike the perfect balance between brand and technology. As an innate & dynamic problem solver, I thrive at creating new and innovative solutions to drive site optimizations and business goals. I have worked closely with engineering, user experience, marketing, creative, and merchandising teams to build out roadmaps, execute product strategies, and create compelling brand stories and content. As a manager, I am an open communicator that embraces the strengths and diversity of the team for a positive, supportive, and effective working relationship. I also focus on fostering growth and development for their professional goals.
United States
San Francisco Bay Area
Apparel & Fashion
Retention Strategies, Email Marketing, Conversion Optimization, Sales Performance, Strategic Vision, Data-driven Decision Making, Market Planning, Activations, Creative Briefs, Driving Results, Growth Strategies, .com, Communication, Digital Media, Content Development, Business Planning, Business Insights, Business Initiatives, People Management, Cross-team Collaboration
Experience

Senior Manager, E-commerce
- Led e-commerce strategy and digital experience for Tonal’s DTC business across site experience, merchandising, CRO, and development - Established Tonal’s CRO and experimentation program, implementing a structured cross-functional testing framework to scale optimization and drive data-informed growth - Drove execution of high-priority e-commerce initiatives across SEO, UX, PDP optimization, and new customer experiences in partnership with Engineering, Marketing, Retail, Legal, and Care teams. - Directed digital merchandising and customer journey strategy for key launches, including Pilates and new accessories - Managed and developed 2 direct reports, strengthening team ownership, execution, and cross-functional influence.

Senior Manager, E-commerce
San Francisco, CA
- Led digital merchandising and e-commerce growth strategy for Everlane’s e-commerce business driving category growth across launches, campaigns, and site experiences. - Optimized the digital customer journey through enhancements to navigation, search, filtering, and personalized recommendations. - Directed cross-channel category strategy across SEO, email, and paid media to improve engagement, add-to-bag rate, and UPT. - Owned e-commerce KPI reporting and performance insights for executive leadership, influencing prioritization and growth strategy. - Led and developed a high-performing team while managing cross-functional e-commerce execution across 15+ stakeholders.

Manager, Digital Content, Global Digital Strategy, & SEO
San Francisco, California, United States
- Successfully grew the international business by $1.7M, with double-digit YoY growth in key markets like Canada and the UK through strategic pricing, logistics, and paid media initiatives - Led A/B testing initiatives resulting in over 230% revenue increases for redesigned homepage modules - Orchestrated cross-functional teams to enhance mobile navigation, resulting in significant increases in visits, revenue, conversion rates, and AOV - Developed and implemented best practices for site content and digital experience strategies, achieving KPI-driven goals. - Collaborated with SEO agencies to improve organic traffic and search engine rankings - Lead, coach, and develop 1 direct report and work with 15+ cross-functional partners

International Growth Manager
San Francisco, California, United States
- Led management of a $20 million international business spanning 150+ countries, with a primary focus on key markets like Canada, the UK, and Australia - Conducted detailed profitability analysis by region, resulting in significant improvements in conversion rates and repeat customer engagement - Developed and executed growth strategies for international markets, collaborating cross-functionally with various teams to drive initiatives aimed at customer retention and acquisition - Directed testing plans for multiple channels and performed regular reporting on key performance indicators, presenting insights to leadership teams

Manager, Site Merchandising
New York, New York
- Led strategic management of a $50 million annual e-commerce business across the US, EU, and Canada - Orchestrated comprehensive data analysis to inform site content and merchandising strategies, optimizing customer experience - Spearheaded cross-functional collaboration for North America replatforming efforts, including the implementation of a new Product Information Management (PIM) system - Drove brand engagement through content planning and site merchandising strategies for international markets - Collaborated with cross-disciplinary teams to develop seasonal product and brand stories - Provided leadership and development to a team of 2 direct reports

Omni Assistant Buyer, Women's Pants
Pittsburgh, PA
- Assisted with the development and management of a $100m women pants business with over 90 sku’s - Analyzed reports (Sales, Purchase Orders, Trends, Shipping) to recap the business and present cross functional opportunities - Prepared and maintain materials for weekly product presentations - Conducted seasonal buys with buying manager; Build the buy charts and visual line sheets - Studied direct and aspirational competitors and compiling competitive landscape of market domestically and internationally - Managed and organize samples for direct and cross functional teams

Assistant Buyer Training Program, Women's Footwear & Men's Polos
Pittsburgh, PA
- Rotated within 2 different departments for training (Women’s Footwear & Men’s Polos); Classroom training in departments & cross functional teams including buying, retail math, company systems, and product development - Individual projects relating to classroom and on-the-job training - Final group presentation to create an extension/new product offerings; Participated in multiple roundtables with Top Executives

Designer Jewelry Buying Intern
Dallas/Fort Worth Area
- Reviewed sales trends and opportunities - Attended division meeting for both buying and planning - Managed day-to-day operations of the buying office - Set up lockerstock and replenishment programs - Oversee inventory management and created lookbooks - Setup and processed merchandise orders - Allocate and reallocate merchandise in Allocation Manager - Run and interpret merchandise selling store reports - Prepared, researched, and presented group Big Data integration project to 14 executives.
Education

Marketing and International Business
Global Retail Marketing, Design Management, Accounting I & II, Business Statistics, Micro/Macro Economics, Advanced International Business, Advanced Spanish II, Finance, Latin American Politics & Culture, Economics Structure/Dynamics of Latin America, Business Law, Promotional Strategy, Photography I & II, Consumer Behavior, Management Science, Operations Management, Marketing Strategy Analytics, Strategic Management, Intercultural Communication
Jasmine Cousin's Contact Information
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