Jasem Zaiton

Chief Executive Officer @ ZAITON

About

Expertise: 🌍Destination Development & Management Expert with 22+years’ experience 🚢Highly experienced Cruise Industry Project Manager 🔖Qualified professional International Trainer accredited by WFTGA 📣Contributed as speaker on several Seatrade Events, ATM and related events 🎯Professional Profile: As a voice of the cruise industry, Jasem has participated in various governmental committees, providing consultancy and logistical advice. In his last role, Jasem joined Inchcape Shipping Services as Global Commercial Manager, April 2017. His focus was on cruise Business Development & Strategy from a commercial perspective & on a global level through more than 90 countries. In addition, his contribution to consultancy expansion, as well as the development of port & destination management opportunities, saw success in the Arabian Gulf, South East Asia, Indian Ocean & the Red Sea. This enabled the Global Cruise Solutions Department to offer a one-stop-shop of port agency, shore excursions, and ground handling services on a worldwide scale to Cruise Lines, through over 8000 calls globally. Moreover, as Commercial Manager, Jasem has overseen several prestigious cruise accounts worldwide. Another milestone of his cruise tourism career is to lead the cruise sector at dnata, a member of the Emirates Group, where he spearheaded a dedicated Cruise Department delivering shore excursions and ground handling services to over one million cruise passengers in the region over a five (5) year period. With over 20 years of cruise-orientated experience in destination management services, Jasem has contributed to Dubai and the surrounding region, becoming an established cruising arena. His experience covers the UAE, Qatar, Bahrain, Oman, KSA, India & Vanilla Islands in the Indian Ocean. Jasem has first hand experience in handling cruise passengers, cruise lines of all sectors, and destination management, specially with enhancing the potential of heritage and attraction sites as well as training tourist guides to effectively support the development of emerging cruise destinations. Over the past decade Jasem has spoken at several tourism conferences and cruise summits, including special events, such as the Seatrade Middle East, Malaysia Cruise summit, Arabian Travel Market, World Tourism Day, World Museum Day, and the International Tourist Guide Day. Moreover, he is an accredited International World Federation of Tourist Guides Associations Trainer(WFTGA). He is a skilled linguist in English, German, Spanish, Portuguese, and Arabic.

Country

United Arab Emirates

City

Dubai

Industry

Logistics & Supply Chain

Skill

Travel Management, Incentive Travel, Tourism, Leisure, Hospitality, Leisure Travel, Marketing Strategy, Hospitality Industry, Tour Operators, Public Relations, Cruises, Hotel Management, Revenue Analysis, Hotels, Resorts, Hospitality Management, Event Management, Marketing Communications, Incentives, Hotel Booking

Experience

Chief Executive Officer

ZAITON

2020-8 - Present · 6 yrs 2 mos

United Arab Emirates

Subject Matter Expert

Indian Ports Association

2025-1 - 2025-7 · 7 mos

Delhi, India

SME - agency for the implementation of Cruise Bharat Mission under Indian Ports Association

Group Marketing Manager - Cruise

GAC Group

2023-7 - 2024-7 · 1 yr 1 mo

Dubai, United Arab Emirates

- Market & promote GAC Group business expertise and knowledge serving the cruise Industry on global level, through GAC countries and its business partners networks. - Develop GAC Cruise vertical on global level through dedicated strategy and growth plan utilizing group businesses in Shipping, Logistics & Marine. - Commercial head for the cruise vertical working with an extended team of in house cruise managers, business development and group leaders, contributing to lead generation of new cruise business through Seatrade cruise & CLIA events - Collaborate with GAC marketing team members worldwide to execute sales & marketing campaigns by conducting cruise workshop for in-house and stakeholders of the various locations of GAC global network with brain storming session contemplating market status by the respective cruise sector. - Support in developing new destinations working closely with Cruise itinerary planners and operation department. - Contribute & steer public relation and outreach initiatives towards the cruise industry.

Business Development Consultant

GAC Group

2022-8 - 2023-7 · 1 yr

Dubai, Dubai, United Arab Emirates

Chief Operating Officer

M&A Marine Management and Consultancy

2022-4 - 2023-6 · 1 yr 3 mos

Dubai, United Arab Emirates

- Cruise Destination Shore Excursions and Ground handling & development - Design, development, equipping, operations, management and maintenance of ports, terminals and marinas. - Managing the logistics operations in the ports, movement of ships and cargo, storage and berth operations. - Marine operations including tugging, pilotage, loading and unloading of vessels and containers. - Design and Construction supervision of harbours, waterways, shipping channels, dredging & reclamation, yard and ground improvement. - Development of Freezones, ICDs, Dry Ports and Logistics centres.

Consultant

Cruise Saudi

2021-6 - 2022-3 · 10 mos

Jeddah, Makkah, Saudi Arabia

Global Commercial Manager

Inchcape Shipping Services

2017-4 - 2020-8 · 3 yrs 5 mos

Dubai, United Arab Emirates

• Cruise Consultancy: Supporting up to 20+ Cruise Destinations • Port Agency: Including Husbandry & Crew Logistics • Shore Excursions: In selected destinations • Expedition Cruising : Specialized & HUB services • Intelligence Reports: Security, Events, Festivals, Port Info • Itinerary Planning: Tools to support Cruise Lines • Charter Flights: Scheduled / Emergency 24-hour response • Travel Manager: A total solution ”Home to Ship” return • ISS Academy: Workshops, Online and Shipboard Training • Industry Reports: Available for all Consultancy customers

Cruise Manager

dnata

2011-12 - 2017-4 · 5 yrs 5 mos

Dubai. United Arab Emirates

Strategy: vision: "dnata to be the leading Cruise Handling Company in the Cruise Arabia & the region beyond ": Local & Regional development of Cruise Tourism Industry sector in the Arabian Gulf Region, from Product development commercially to a complete detailed execution plan Ground handling and Shore excursions. Leading a one stop shop for all cruise related services within all dnata travel locations (UAE, Oman, Qatar, Bahrain & India). Performance Management: Prepare yearly budget for dnata Cruise Department and manage expanse unit, with control all financial aspects of the Department. Manage and approve day to day operational costs, including payments to all type of suppliers. Manage the day to day operation of the Cruise Team, ensuring highest possible service and safety standards for both customers & Staff, in order to maintain and enhance the firm reputation all markets. Manage the recruitment, regular training and performance of Department staff (supervisors, tourist guides, admin and operation staff in total 60 staff) in line with HR polices of Emirates Group.