Jaqua L.

Previously supported two facilities hiring needs. When positions are filled externally, I initiated external internet searches followed up with cold calling. I evaluated resumes to determine rather or not candidates met the qualifications. Worked with managers to ensure persons selected/not selected were evaluated based upon the requirements of the position and on a bona fide non-discriminatory basis. Worked with HR Rep to complete the hiring process (new hire orientation), including but not limited to, communicating benefit information and assisting in the coordination of relocation activities. Utilize Workday to create employment requisitions for external recruiting process. Participated in job fairs to represent the company. Utilize Workday to create employment requisitions for internal recruiting process and handles internal process as needed. Develop, track and report various metrics related to unit activities and critical success factors. Tracks position openings via Excel spreadsheet. Participated in accomplishment of continuous improvement objectives for departments. Progress toward accomplishment of these is measured through maintenance of necessary measurements and analysis of associated data. Participated in the identifying problem areas and development of resolutions to address them.

Partnered with 21 internal business units to analyze current and future staffing needs. I consulted with leadership providing HR guidance when appropriate. Sourced talented candidates and built strong professional relationships through Workforce centers, Goodwill, local churches, and job boards. Conducted prescreen interviews for most positions. Maintained accurate and well-ordered documentation on all candidates, searches, hiring managers interactions, and other recruiting activities to ensure a safe and thorough audit if required. Developed and maintained strong working relationships with leaders, vendors, community organizations, and other team members to create a partnership that yields success. Created strong business relationships with influential leaders on college campuses in my district. Acclimated quickly to a new industry (transportation) while identifying qualified talent representing diverse backgrounds across all functional levels of responsibility for positions across the district. Work closely with leadership and employees to improve working relationships, build morale, increase productivity and retention. Complete special projects as assigned. Projects include, but not limited to, process improvement initiatives, affirmative action, freight bill corrections, and pipeline. Support Centers of Excellence on major projects and corporate programs.

Worked closely with hiring managers to ensure that I adequately understand the needs of the manager and the requirements and expectations of the job. Once I obtained a good understanding of the position, I effectively assessed applications to find out rather or not they met the minimum qualifications. I sourced and recruited candidates using a variety of outlets, such as job postings and social media, while effectively targeting the right candidates for the job. Throughout this process, I developed relationships with prospective talent by managing the candidate experience by being the initial contact, moving candidates through the interviewing process, prescreening, and maintaining the recruitment pipeline. As a Talent Acquisition Specialists, I always seek new ideas and creative new ways of sourcing talent. I scheduled all interviews, reviewed resumes, cover letters, and assessed interview performance. I completed all onboarding for prospective employees, which included calling previous employers, completing background screens and scheduling drug tests. In order to facilitate a smooth on-boarding process for new employees, I submitted all hiring paperwork for new employees as well as assist with the onboarding process. I managed full cycle recruiting while building and maintaining excellent relationships with business partners and candidates. Provide support and guidance for the team’s administrative/junior support.

Facilitated new associate orientation weekly. Utilized professional oral communication skills and worked as a team member with members of management. Regularly provided hands on training to all front end new associates. Scheduled and recorded training for all new associates. Verified and released associates to their assigned store, once all associate comprehensive training was complete.

Responsible for delivering all aspects of recruiting success for the Teletech Sherwood and Jonesboro sites. Partnering with operational leadership to define roles, source candidates, manage and execute the hiring process. This was achieved through the development of local and national recruiting campaigns, utilizing traditional techniques and creating new innovative sourcing strategies. This was a challenging position that included aggressive goals and timelines. Manage and develop a team of 8+ Recruiters. Promote a creative, participative environment within the talent acquisition organization with the end goal being the development of best practices within the region. Screen and present qualified candidates to hiring managers for consideration and manage the entire candidate assessment and offer process through to on-boarding. Promote and leverage the Associate Referral Program to generate a steady pipeline of qualified candidates. I managed the day to day sourcing, advertising, interviewing, and consulted with Account Executives, Operation Directors and individual hiring managers, regarding appropriate staffing and HR strategies. In addition to recruitment, I managed a range of activities related to employee relations as the only Senior HR representative at the site. These duties included supporting the learning and development of managers on HR related topics. Contributed to the review and development of HR policies and procedures. Partnered with operations to support business development activities. Supported the effective and timely implementation of change management strategies. Supported Centers of Excellence on major projects. Participated in and or conducted employee exit interviews and tracked results. Met with management to discuss possible action steps to resolve associate relation issues.

Worked with senior management to Create HR policies and procedure. Manage a full range of HR consultation and support to designated population including but not limited to Performance Management, Compensation, Employee Relations, Development, Talent Management, Recruitment, amongst others. Counsel managers through challenging performance management situations. Support managers in developing and communicating plans to address areas of improvement. Assist and coach managers regarding employee relations, interviewing and selection, performance management and employee development. While managing full cycle recruitment efforts, I negotiated countless salary offers, sign on bonuses, and relocation packages both at the exempt level and nonexempt level. I revised job descriptions across all levels after shadowing and interviewing employees to gain a clear understanding of the duties and skills required. Managed statewide sourcing campaigns through networking events, social media, job boards, and University career fairs. Fostered a teamwork environment conducive to positive dialogue across the organization. Personal efforts were cited as the driving force behind branch’s employee-retention rate of 89% within an industry where high turnover is the norm. Trained 25-member management team on interviewing techniques and best practices, conducting workshops and coaching sessions that contributed to sound hiring decisions. Devised creative and cost-effective incentive and morale-boosting programs (including special events and a tiered awards structure) that increased employee satisfaction and productivity. Participates in and/or conduct employee exit interviews and tracks results.