JAMILAH AGUSTINE

• Handling customer questions and complaints through chat and phone call. • Provide consultation to customers regarding complaints about car AC and suspension systems. • Provide education and information about products to customers. • Accurately entered customer data into the company's administration system. • Scheduled and managed customer service appointments. • Followed up with customers to confirm and ensure their attendance at scheduled service times. • Coordinated with branches to ensure accurate customer data and service needs. • Worked collaboratively with relevant teams to follow up on and resolve customer complaints. • Strived to achieve the company's monthly revenue targets. • Successfully acquired an average of 500 customers per month. • Contribute in improving the quality of customer service and achieving company targets. • Created monthly marketing reports detailing performance and achievements. • Participated in monthly meetings and evaluations to review results and develop improvement strategies.

• Supervised the examination process for aspiring advocates to ensure compliance with exam regulations. • Maintained a conducive and fair testing environment, preventing any forms of misconduct. • Provided candidates with clear instructions regarding exam procedures and regulations. • Ensured that all exam documents were collected, stacked, and secured according to established protocols. • Reported any irregularities or rule violations to the exam committee.

• Handling customer complaints related to the process of activating Delivery Order (DO) documents for export and import online. • Handling complaints related to error in issuing and sending electronic invoices, and provide solutions to ensure accuracy and efficiency in the billing process. • Register new companies for export an import activities to the company system • Adding new company relationship to PPJK (Pengusaha Perusahaan Jasa Kepabeanan) accounts to facilitate export and import processes. • Handled complaints regarding invoice issuance failures caused by customer errors or network issues. • Processed customer requests for invoice email address changes due to typos or incomplete data. • Managed updates to customer invoice email addresses when the existing email was inactive and reissued invoices as needed. • Addressed cases of lost or damaged invoices. • Monitored the system to identify vessels that had docked at the port for the pickup or delivery of import and export goods using containers. • Coordinated with relevant teams to ensure prompt and accurate solutions in accordance with company procedures. • Prepared and submitted weekly reports based on the evaluation of work performance and issue resolutions.