Jamie Burk

• Recruit new production and administrative staff • Implemented an applicant tracking system • Monitor social media pages for recruiting purposes • Conduct interviews weekly including on the spot interviews • Screen and assess job candidates • Create job descriptions and job advertisements for multiple positions • Perform all of the new hire onboarding • Create and implement employee policies and procedures for both hourly and salary employees • Effectively communicate questions and needs with the company’s employment attorneys • Create documentation required for employee conversations, corrective actions, and concerns to protect the business • Create tracking systems to monitor and document employee accountability metrics • Use a time tracking system to monitor employees’ clock ins and clock outs • Enter payroll into a spreadsheet for accounting • Collect time off requests from the managers and input them into a spreadsheet for accounting • Formalized the performance assessment process • Facilitate annual performance assessments for all employees • Administer employee benefits including health, dental, vision, and disability insurances • Periodically assess employee performance and issue disciplinary notices • Created and implemented a progressive discipline policy. • Coach employees during the corrective action process.

• Working knowledge of ADP payroll and human resource systems • Explain human resources policies and procedures to all employees • Respond to employee questions during the entrance and exit interview process • Facilitate annual performance reviews • Select and interview candidates for all available positions • Create job descriptions • Periodically assess employee performance and issue disciplinary notices • Generate employee tracking reports monthly • Assist in the payroll process by reporting payroll hours in a timely manner to the CEO • Draft and send department-specific employee communication as needed • Schedule all employees for their shifts and manage employee contact list • Successful leader, equally effective as member of a team. • Highly organized able to multi-task and accomplish multiple objectives. • Professional demeanor and attentive to detail. • Effective manager, driven to provide excellent customer service, and able to assess complex situations and formulate solutions. • Processes tuition invoices to collect all tuition payments on time • Handle customer complaints and formulate creative and effective solutions

• Composed letters and emails to customers from handwritten notes given by account managers and the office controller • Answered phone calls and directed calls to the appropriate parties • Scanned in documents and maintained electronic records in appropriate folders for future reference • Billed, organized, and renewed all monthly, quarterly, and yearly contract billings for customers and account managers to ensure contracts would not expire or be canceled • Opened, sorted, and distributed incoming correspondence, including faxes and emails • Resolved customer complaints or answered customers' questions regarding policies and procedures • Compiled information about new customers and entered new customers into computer system with special notes or instructions for placing orders • Prepared daily invoicing, confirmed all daily orders were shipped in full to the customer and back-ordered any items not available • Assisted the ISO Internal Audit team by reviewing procedures with departments and performing internal audits • Worked closely with Accounts Receivable by reviewing the checks received and processing the electronic deposit daily • Backed up Accounts Payable when needed by doing the bank reconciliation, sorting invoices, entering payables into the company system, making sure costs were correct, balanced the operating account, and processed checks

• Responsible for all of the administrative duties within the office and worked independently to make sure the office operated efficiently • Greeted customers, answered customers' questions and explained available services for glass replacement • Generated invoices and work orders daily through the company computer system to bill insurance companies • Calculated daily sales and sales breakdowns for the service center as to ensure all cash was balanced • Maintained an accurate file system to retrieve documents quickly when needed • Maintained positive interpersonal relations with customers and vendors • Created all purchase orders for supplies, parts, and glass and managed all inventory at the store

*Assisted customers with orders and questions about electronic components in a busy call center *Coordinated orders with shipping to ensure customers received their products in a timely manner *Managed business accounts of large volume and specialty customers by processing quotations, placing large volume orders, working closely with inventory and purchasing to ensure customers would receive their orders with the best pricing and on time *Conferred with customers by telephone to provide information about products, take and enter orders, cancelled accounts, and obtained details of complaints *Contacted customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments *Processed orders and customer complaints that were received via mail, email, and fax *Trained in ISO 9002 certification standards to be prepared for internal and external audit