James Jordan

Transitioned from permanent to freelance role to continue delivering strategic integrations after relocating to Amsterdam. - Lead the end-to-end delivery of SaaS integrations between Rise Up’s LMS platform and enterprise systems including HRIS, ERP, TMS, and content providers, using API and file-based connectors. - Manage a portfolio of international enterprise clients such as OECD, Adecco, Banque de Luxembourg, and Air Tahiti, owning the delivery of complex system integrations from technical scoping through development coordination, UAT, and go-live. - Act as the primary technical point of contact for clients, partners, and integrators, translating business requirements into feasible technical solutions. - Coordinate closely with engineering, product, sales, and customer success teams to prioritize work, mitigate risks, and resolve integration challenges. - Contribute to pre-sales technical phases, supporting solution design, feasibility analysis, and integration scoping for prospects. - Set up and configure cloud-based integration components, enabling connectivity between client environments (Azure, Okta, AWS).

- Led the delivery of an Order Management System (OMS) for large retail groups, supporting omnichannel operations across multiple brands and store networks. - Owned system integration delivery between the SoCloz platform and client e-commerce, ERP, POS, and logistics systems, defining data flows, coordinating development, and validating end-to-end behaviour prior to go-live. - Managed large-scale deployments for enterprise clients including Beaumanoir Group and Courir, coordinating production launches across hundreds of physical stores, warehouses, and e-commerce platforms. - Delivered under business-critical timelines, including production releases during peak commercial periods, balancing delivery speed, platform stability, and client expectations. - Worked hands-on with engineering and product teams during critical phases to identify production issues, prioritize fixes, and stabilize the platform.

- Contributed to the transition and rollout of a new version of an internal automotive appraisal software, used daily by field experts across multiple European entities. - Worked with internal stakeholders to gather requirements and support the redesign of core application features to meet the needs of teams in France, Spain, and Morocco. - Provided day-to-day technical support to operational teams, helping resolve issues related to the expert assessment software. - Gained hands-on experience in application lifecycle management, stakeholder communication, and supporting business-critical tools.

Participated in an 8-month alternating consulting assignment as part of a Master’s degree, supporting an information systems and organisational project within a university hospital. - Contributed to an audit of medical secretariats within the Biology department, analysing workflows, tools used, and interactions across patient pathways. - Worked within a team of five consultants, rotating team leadership responsibilities, to assess operational needs and identify opportunities for process optimisation. - Supported the definition of a future-state organisational model, including proposals for pooling secretarial activities based on task similarity and system usage aimed at improving internal productivity.

- Led a website redesign project aimed at improving the company’s positioning and accessibility for non-technical prospects. - Took ownership of content restructuring and messaging, translating highly technical language into clear, business-oriented communication. - Worked with internal stakeholders to define design and content requirements aligned with the company’s growth and marketing objectives.

University exchange