James Collins

NetApp is a data storage vendor with a portfolio consisting of hardware, software (including SaaS) and services. I have worked in the regional government team since 2020, aligned to a number of different territories encompassing the full range of regional government verticals, i.e. healthcare, bluelight, local government, and education. I have had a focus on NHS since November 2021, that said I have always maintained non-healthcare accounts.

NetApp formed its Customer Success Manager (CSM) organisation in April 2019. I joined the team as one of the first three CSMs in EMEA, reporting into the Director for Customer Success & Virtual Sales - EMEA, APAC & LATAM. Following rapid expansion, I was responsible for training many of the new hires and helping to standardise a lot of our processes. During my time aligned to the UK Enterprise District, I supported multiple Sales Representatives on a wide range of tasks related to their existing customer base.

I joined NetApp as part of the Service Provider team working closely with three Senior Sales Representatives helping manage the ‘sell-to’ business for three System Integrator partners; Fujitsu, DXC, and Accenture.