James Cumberland CFE, CIFI, CFEI, CFI, FCLA, SCLA, AIC, AIS

Fraud and Arson Investigator. *Conduct investigative activity on claims referred to the SIU Department *Using databases to obtain background and personal information on claimants *Interviewing claimants and witnesses *Obtaining oral and written statements *Safeguarding documents *Verifying public and private records *Gathering and analyzing facts and developing evidence *Writing comprehensive reports *Making recommendations regarding the disposition of cases *Coordinating with outside experts, including forensics professionals *Maintain open communication with Departments outside the Claims operation *Deliver intercompany anti-fraud training *Liaison with the various DOI Fraud Divisions, Law Enforcement, Fire Marshals, and Prosecutorial Agencies.

*Adjusting property and liability claims *Multi-line territory *Making coverage determinations *Composing Denial Letters and other technical documents *Writing repair estimates and negotiating agreed cost of repair *Interpreting and applying complex policy language *Use of MSB, Symbility, and Masterlink software *Use of ISO databases and reports *Completed a SIU Mentoring Program which included working active SIU referrals and covering for Investigators when away for extended periods *Field Auditor for Claims Files *Runner up for 2013 Adjuster of the Year *Academic Achievement Award 2011 and 2012 *Quick Customer Contact Award 2012 *Certificate of Achievement 2012 for “Most Liability Claims Closed” *Performed multiple Field Reviews on other adjusters* Performed Initial Adjuster Training in Field for new adjusters *Closed the most claims in the Region 2013 *Special Assignments to SIU.

*Promoted into what was the largest stand-alone Home Delivery Facility West of the Mississippi *Engineering of work areas *Supervision of 81+ Staff *Administration of policies and procedures *Interviewing and hiring of drivers *Application and Compliance of Complex Legal Contracts *Ensuring goals and objectives are met *Ensuring DOT regulations were met *Oversight for Terminal Safety Program *Managing Rewards and Recognition program *Oversight for e-time/Cronos payroll *Creation and monitoring of employee development plans *Maintaining driver work schedules *Service metrics improved over 3% in less than 6 months *Data Quality Index Improved 5% in less than one year *Monitoring Driver Training Programs *Certified Driver Trainer.

Contractor Relations, Turnover below goal FY 2006 * Operational Planning *Recruiting *Financial Management, I&E 114% of Goal FY 2006 *Staff Development *Regional Product Quality Award FY 2005 and FY 2006* Division Product Quality Award FY 2005 and FY 2006 *Member of Regional Audit Team *Member of Regional Quality Initiative Team *Interviewing and contract execution with delivery contractors *Application and Compliance of Complex Legal Contracts *Annual Performance Evaluations of staff *Responsible for administration of DOT and OSHA compliance procedures *Managed environmental rainwater testing program *Certified Driver Trainer.

*Recruiting activities including add placement, open house speaking engagements, and phone calls to prospects *Group presentations and public speaking *Computer operations, PC, AS 400 *Screening and interviewing potential employees *Auditing paperwork and files *Keeping operations within budget *Preparation of cost control reports *Customer Service *Interviewing and hiring of warehouse workers.*Certified Driver Trainer.

*Responsible for operating budget in excess of $279,000.00 *Responsible for completing performance evaluations of staff *Responsible for supervision of permanent and temporary staff, court workers, students, and volunteers *Oversaw all field operations *Oversight for investigation of misdemeanor and felony violations *Instituted measures to improve inter-departmental communications *Responsible for both in-house and outside training of staff. *Managing day to day operations of a County facility *Liaison between County and other agencies and organizations.

*Also served as an Animal Control Officer, Humane Officer, and Kennel Attendant *Chief Fundraising Officer *Responsible for multiple service contracts *Researched and compiled a civil penalty procedure for animal control violations to cover lost revenue caused by city budget cuts *Oversight for investigation and filing of charges on misdemeanor and felony violations *Responsible for an operating budget and investments in excess of $300,000.00 *Responsible for overall management of facility *Created an implemented an education outreach program for grammar students *Acted as agency's Personnel Officer *Sourcing and hiring of qualified employees *Contract negotiation *Also held positions of Field Supervisor and Animal Control Officer during this time period *Testified in Superior Court as an expert witness on Animal Fighting *Issued approximately 500 notices to appear and notices of violation for animal control infractions *Testified in court trials on infractions *Interviewing suspects *Testified in civil depositions.

Honorable Discharge

Honorable Discharge *Exercised a leadership role *Reviewed written reports *Responsible for performance and welfare of other soldiers.