John Harrison

Check out my writing at https://jalbertharrison.wixsite.com/hohpresents I currently have one Fantasy Novel, Shadow Dance,published and two poetry books. all of these can be found on Amazon.com. I also have extensive experience as a process writer, training writer and a technical writer. These skills have been honed through many years of experience in corporate america and in service to our country through the Department of Veteran's Affairs and the US ARMY.

Directed HR strategies across multiple business units, aligning initiatives with organizational goals to drive results. ● Spearheaded talent acquisition, onboarding, and retention strategies, ensuring a robust pipeline of qualified candidates. ● Designed and managed HR budgets to maximize resource allocation and impact. ● Advised executive leadership on organizational development, employee engagement, and cultural transformation. ● Resolved complex employee relations issues, conducting thorough investigations while ensuring compliance with legal standards.

Operations Manager Duties o Manage the financials and Cash Conversion Cycle (CCC) • Keep track of all Accounts Receivable (AR) • Manage all weekly billings • Report to Leadership Teams on financials weekly • Document and keep track of all sales, proposals, and quotes • Create a Sales Pipeline and ensure everyone in the company is pursuing target efficiently o Process Management • Create, draft, maintain, and disseminate all processes • Find efficiencies and change processes as needed o Fleet Management • Keep track of company vehicle and its maintenance Human Resources Manager o Policies and Procedures o Write and maintain all agency Job descriptions o Maintain all Employee Files o Manage Performance Reviews o Create, manage, and maintain an agency Training Process o Draft and maintain an agency organizational chart o Oversee all Employee scheduling and time card needs o Initiate and perform all needed HR Investigations o Create and enforce employee PTO policies Project Manager o Keep track of all agency projects and keep them on schedule o Communicate with all clients and departments as needed o Ensure projects are billed in a timely manner o Maintain project Over/Under reports and discuss with the Leadership Team daily Facility Manager o Facility maintenance on the building o Keep the facility clean (inside and out) IT Manager o Maintain all agency hardware and software o Maintain data storage o Update all data in agency software

contract software support

Assisted end users with software assistance for PETZ Ent. tax software during tax season.

As Firm Administrator, I was responsible for all office and building management issues. I also assisted with Marketing, Recruiting, IT Planning, and overall flow of information within the firm. I managed a team of three administrative assistants, a receptionist, and a specialized administrator focused on document creation, editing, formatting, and e-filing.

In this key customer care role, I handle calls from people who are thinking about switching service providers. Through patient and empathetic listening skills I track information, apply consultative skills regarding services/pricing and help our customer's understand their options. My knack for problem-solving helps to diffuse situations and build customer loyalty. Responsibilities • Currently tasked with fulfilling the role as acting supervisor and substitute manager while MegaPath looks for a permanent solution. • Utilize my outgoing, inquisitive, friendly personality and sales skills to understand customer issues and recommend alternative products and offers to customers that are looking to cancel. • Educate customers in the use of installed products, service offerings, billing, charges, and product features. • Utilize technical and troubleshooting abilities to prioritize and resolve customer’s technical issues. • Maintain and track detailed records for all customer interactions in our corporate CRM system (SalesForce.com). • Provide management and coordination skills to ensure customer satisfaction in any customer situation.

Account Manager • Managed 260 Real Estate accounts for Realtors across the nation • Assisted individual agents in growing their business and managing their online lead portfolio • Had full authority over all assigned accounts and provided all resolutions for clients • Managed and resolved all BBB and Attorney General complaints in a timely and professional manner

Assistant Manager • Managed 10-20 Tax Professionals during tax season • Provided escalation assistance to all employees • Maintained logs and reports for Office Manager • Conducted and created door-to-door marketing campaigns to grow business share • Performed all duties as a Tax Professional and completed over 40 returns

Graduated on the Dean's List