Jake Lambert

• East USA Super Regional Central Operations business partner supporting Super Regional Director (27 Directors and their regions comprised of 178 Last Mile Delivery Stations
• Deliver 1.3 Throughput Per Hour uplift ($120million yearly savings) via regional leader education and standard work adoption of intraweek labor and capacity management process.
• Delivered 10% speed to customer optimization via program development and analytics used to drive solutions in various regions across North America AMZL.
• Tech Subject Matter expert. Consultant to Product Managers and Software developer’s providing Tech requirements for multiple feature developments by labor planning product Technology teams to automate labor and capacity management systems moving away from Excel based tools. Show less

-Led team of Sr Program Managers (World Wide Tech Subject Matter Experts) focused on package flow and Operator Experience.
-Facilitate “the bridge” between AMZL Operations and Last Mile Tech software development teams, taking care of projects related to AMZL Last Mile systems.
-As subject-matter experts, we bridged multiple disciplines such as operations, engineering, research science, people experience, planning, and software development to assist these teams in solving problems and developing cohesive solutions that optimize the AMZL value stream.
-monitored key performance metrics to measure the health of the business via tech utilization, applying specialized knowledge to separate signals from noise.
-Delivered label optimization saving seconds off each package search time for delivery associates
-led integration of multiple safety related tech programs (i.e. container weight reduction per ergonomic guidance, non-conveyable identification on shipments and in scanning devices)
-Supported tech integration and prioritization of physical automation investments for the next 3 years of AMZL world wide
-Reduced field operations "cognitive load" by decreasing clicks on web-based ops tools and improving UX
-Supported in-station tech optimization in pick operations and sortation container planning Show less

-Leader of delivery operations for up to 7 AMZL delivery stations delivering ~2 million shipments weekly (highest volume Sr regional manager).
-Led operation managers (site leaders) who lead teams of Area Managers, process assistants, and Delivery Service Partners (approximately 40 third party delivery service providers with ~2k delivery associates).
-Delivered best in class kpi results in safety, quality, fleet, cost, and speed to customer.
-my regions lead North America (NA) in peak 2022 in On Road Capacity vs mid-term plans
-my regions were top 5 in NA in On Time Dispatch, Delivery Estimate Accuracy, and speed to customer Show less

-Multi-Site Operations leader managing last mile capacity, delivery operations, and Delivery Service Providers (DSP).
-Focused on safety, service, and cost by implementing and developing processes/people.
-Developed the first "On The Road" specific operations manager organization designing and implementing standard work
-Contributed to the centralized standard DSP playbook for DSPs nation-wide using field Subject Matter Expertise

-Managed/led an Amazon Last Mile Delivery Station with 1,000 Amazon Associates, 10 managers, 12 assistant managers, 7 delivery service partners with ~500 combined delivery associates.
-Owned all aspects of safety, quality, and production planning for a maximum of 77k daily shipments during peak seasons
-owned facilities management (haz. waste, grounds management, parking management, etc.)

Developed the continuously improving "start-up" of Amazon Logistics last mile delivery systems to be the most customer centric, safe, and inexpensive carrier in North America.
-led and execute shifts of sortation, pick/stage, dispatch, on road delivery, and return to station.

Applied cutting-edge technologies to optimize Targets critical supply chain network.

I oversaw all distribution center maintenance, preventative maintenance, and inspection of forklifts, utilities, conveyor systems, building and grounds.

Identified and coordinated daily activities of team members; inspire my team to achieve desired results in productivity, teamwork, safety, quality, and job knowledge.

Collaborate across operational departments to ensure facility runs efficiently to meet the needs of Target's guest; foster an environment in which diverse backgrounds are respected and valued.

Develop operational policies and procedures on issues that affect my team and operations.

Guide team in the maintenance and upkeep of the entire facility to ensure a high degree of safety, level of service and quality; generate creative solutions to identify improvements in processes. Show less

Operations management--inbound department--at a Target distribution center.

Manage 30+ team members who receive freight into the building.

Utilize cutting edge automatic receiving and storage technology to maximize freight flow through the building, increase cartons per hour and decrease cost per carton by slotting trailers in the appropriate docks, driving performance, and managing resources.

Leads team of Sr Program Managers (WW Tech Subject Matter Experts) focused on package flow and operator experience. The Tech SME team is “the bridge” between AMZL Operations and Last Mile Tech software development teams, taking care of projects related to AMZL Last Mile systems. We leverage data that’s perhaps uncommon to other teams to lead decision making toward investment in new technology. We are generalists insofar as we understand the integration and dependencies of different tools and functions, while also being specialists that dive deep into specific areas of expertise. As subject-matter experts, we bridge multiple disciplines such as operations, engineering, research science, people experience, planning, and software development to assist these teams in solving problems and developing cohesive solutions that optimize the AMZL value stream. We are innovators who actively participate in the deployment, adoption and execution of tools and programs developed within AMZL. We monitor key performance metrics to measure the health of the business today, applying specialized knowledge to separate signals from noise. We are uniquely qualified to assimilate data, design, theory and simulations into real-time, practical applications and operations performance. Show less

Leads team of Sr Program Managers (WW Tech Subject Matter Experts) focused on package flow and operator experience. The Tech SME team is “the bridge” between AMZL Operations and Last Mile Tech software development teams, taking care of projects related to AMZL Last Mile systems. We leverage data that’s perhaps uncommon to other teams to lead decision making toward investment in new technology. We are generalists insofar as we understand the integration and dependencies of different tools and functions, while also being specialists that dive deep into specific areas of expertise. As subject-matter experts, we bridge multiple disciplines such as operations, engineering, research science, people experience, planning, and software development to assist these teams in solving problems and developing cohesive solutions that optimize the AMZL value stream. We are innovators who actively participate in the deployment, adoption and execution of tools and programs developed within AMZL. We monitor key performance metrics to measure the health of the business today, applying specialized knowledge to separate signals from noise. We are uniquely qualified to assimilate data, design, theory and simulations into real-time, practical applications and operations performance.

Leader of delivery operations for up to 7 AMZL delivery stations delivering ~2 million shipments weekly. Lead operation managers (site leaders) who lead teams of Area Managers, process assistants, and Delivery Service Partners (approximately 40 third party delivery service providers with ~2k delivery associates). Deliver kpi results in safety, quality, fleet, cost, and speed to customer.

multi-site operations leader managing last mile capacity, delivery operations, and Delivery Service Providers. Focused on safety, service, and cost by implementing and developing processes/people.

Managed/lead a delivery station of up to 1k associates, 10 managers, 12 assistant managers, 7 delivery service partners with ~500 combined delivery associates.

Developing and continuously improving Amazon Logistics last mile delivery systems to be the most customer centric, safe, and inexpensive carrier in North America.

"We're all about people, equipment and materials — and how they work in industry and everyday life.
Some people like to take machines apart to learn how they work. The struggle can be how to put them back together working better than they did before.

That's what we do, but we look at much more than machine parts. We study complex systems in industry and manufacturing settings, healthcare environments and society in general. We look at intelligent systems, supply chain management and human factors. Whether it's statistical modeling or decision making, modeling or fuzzy logic ... we've got it covered.

We make systems, things and people work smarter and better." Show less

While concurrently enrolled at San Diego State University taking Civil Engineering courses, Jake played baseball at SD City College and took general education/math courses toward my undergraduate degree.

While concurrently enrolled at San Diego State University taking Civil Engineering courses, I played baseball at SD City College and took general education/math courses toward my undergraduate degree.

"We're all about people, equipment and materials — and how they work in industry and everyday life.
Some people like to take machines apart to learn how they work. The struggle can be how to put them back together working better than they did before.

That's what we do, but we look at much more than machine parts. We study complex systems in industry and manufacturing settings, healthcare environments and society in general. We look at intelligent systems, supply chain management and human factors. Whether it's statistical modeling or decision making, modeling or fuzzy logic ... we've got it covered.

We make systems, things and people work smarter and better."