jake mulford

Tracked and reviewed participant progress to formulate one-on-one interventions and mentorship opportunities -Recruited volunteers to work with participants and facilitate programming

Cultivated an atmosphere of passionate hospitality among staff and guests -Fostered a culture of teamwork while delivering precise service to inspire growth of returning guests

Mentored middle- and high school aged students in the Landfall area -Expanded organization's existing resources to increase participants' voice and participation

* Restructured and facilitated weekly chapter meetings * Oversaw team of thirteen executive officers including recruitment, financial, and member education chairmen * Represented active chapter at Interfraternity Council and University functions

* Provided guests with a positive and welcoming attitude to ensure a pleasant dining experience * Communicated with servers, bartenders, and kitchen staff to maintain highest quality service * Maintained a clean and orderly section and server station throughout the shift

Supported youth participants with one-on-one guidance to increase academic and social aptitude -Advised director and program coordinators in cooperative remodeling of program structure

* Provided personal service for up to 300 customers per hour * Managed multiple tasks at once in a fast-paced work environment * Prepared food items with proper food-safety precautions to be served to customers

* Communicated with co-workers and flight crew to ensure the proper catering of 300-400 aircraft per day * Trained new employees in appropriate procedure for aircraft service * Responded quickly to service requests and to the requests of co-workers in need of assistance

* Designed practical interview questionnaires for youth, recreation center staff, and community adults * Carried out interviews with youth and recreation center staff * Analyzed data and prepared research report to present to St. Paul Parks and Recreation board

* Mentored at-risk youth aged 12 to 20 in a safe, welcoming environment * Planned and executed programming and fundraising * Maintained daily attendance records, performed daily cleaning and building maintenance * Managed and resolved conflicts between youth

The Albert D. Shonk Undergraduate Leadership School is an annual, week-long conference which provides leadership training in chapter management, as well as personal development for select members of Phi Sigma Kappa International Fratnernity.