Jake Bradley

Customer Service Staff @ Publix Super Markets

About

Current Accounting major at the University of Central Florida with 4 years of experience in Customer Service. I have developed extensive customer service skills and am able to maintain composure under stress and multitask well. My goal is to get my CPA license and go into public accounting, work my way up and maybe one day become a firm partner.

Country

United States

City

Orlando

Industry

Retail

Skill

Cardiopulmonary Resuscitation (CPR), Multitasking, Customer Service Management, Customer Service

Experience

Customer Service Staff

Publix Super Markets

2021-7 - Present · 5 yrs 3 mos

Oviedo, Florida, United States

• Maintain customer satisfaction by performing refunds and addressing complaints ensuring customers have a pleasant shopping experience • Perform sale of money orders, money transfers, gift cards, and lottery tickets at the customer service counter • Perform cash offcice duties, ensuring all cash, checks, and lottery have been accounted for, aswell as balancing the safe. • Run front end of the store, maintaing efficiency and coaching newer employees when needed, work on cash register • Clean store nightly, ensuring it is clean and safe for business for the next day

Lifeguard

H&M Lifeguarding

2020-5 - 2020-8 · 4 mos

Long Beach, NY

• Watch over pools and ensure swimmer safety • Perform pool saves using backboard, perform CPR if necessary • Watch over beach and ensure swimmer safety, record rip currents before opening to show water severity, scout out any animal sightings, save swimmers from ocean if needed