Jake Kartes

Hiring for all engineering roles across Scale’s Public Sector Teams

Hiring SWE’s and Engineering Leadership roles across all of our GenAI teams. Previously supporting AI/ML teams across GenAI, SGP, Research, & SEAL teams.

Telescope Talent is your partner in talent acquisition, specializing in executive search, direct hire, and RPO services. With a track record of successful placements across four continents, we have the expertise to help companies of all sizes, from startups to Fortune 500s. Our unique approach, combining data-driven market intelligence, personalized marketing, and direct engagement, gives you access to the best talent in the market, enabling you to build a winning team and achieve your business goals. • Met with hiring managers or talent leaders to understand the needs and requirements for open positions. • Performed in depth market analysis/mapping, competitor assessment, identify industry trends, niche talent pools, and emerging technologies to develop strategic recruitment strategies. • Crafted dynamic messaging campaigns by blending proactive outreach with persuasive messaging to attract both active and passive candidates, driving interest, and building high quality pipelines. • Consistent research and training to ensure a comprehensive grasp of cutting-edge tools and technologies in Software Development, Machine Learning, High-Performance Computing, Cloud Infrastructure, Cybersecurity, IoT, and beyond. • Rapidly iterated on recruitment strategies, candidate interactions, and feedback loops to fulfill hiring team requirements, enhancing efficiency, and meeting hiring goals. • Conducted initial interview screenings that extend beyond technical aptitude evaluation and ensured role suitability, team dynamics, and company cultural alignment, facilitating the selection of individuals who resonate with the company's values and long-term vision. • Worked in FLC recruiting internally with a Series A funded startup for 4 months • Supported Data Management and Reporting internally for all recruitment related metrics, tools, and systems.

Team Leadership & Development -Managed a team of 8-16 Communication Technicians, driving performance and growth. -Led monthly 1:1 coaching, setting SMART goals and tracking progress. -Results: 6+ promotions, 2 Interim Supervisors, Business Tech & Supervisor advancements. -Delivered weekly/monthly KPI reports (Tableau, Viz Portal, Excel, MS Teams). -Handled customer escalations, including NPS, chronic issues, and VIP concerns. Operational Excellence & Performance -Conducted quarterly, mid-year, and annual reviews (SAP, Workday). -Led weekly meetings, training, certifications, and change management. -Performed Field Safety Observations, QA visits, and customer interaction reviews. -Supported interviewing, hiring, and resume-building efforts. Regional Safety Lead (King/Pierce Counties) -Responded to safety incidents, tracked metrics, and led regional safety meetings. -Developed safety standards, best practices, and training (Defensive Driving, Ladder Handling). -Facilitated Accident Review Boards and structured Safety Team roles for efficiency. -Piloted a South/North Sound integration program post-Field Fulfillment Office merger.

• Consistently delivered exceptional service and maintained Comcast equipment with professionalism and dedication. • Proficient in modem installations, troubleshooting Wi-Fi routers, and set-top boxes, ensuring seamless operations and high customer satisfaction. • Effectively resolved customer escalations, prioritizing exceptional service and maintaining a positive customer experience. • Educated customers on equipment and services during installations and repairs, ensuring they were informed and empowered. • Acted as a PAL (Peer Assisted Learner) to train and mentor newly onboarded Telecommunications Technicians. • Shared extensive knowledge and expertise with colleagues, upholding professionalism and service excellence standards.