Jaine Rupolo

Support Analyst @ Domus Telecom

About

Technical Support Analyst with experience in remote and on-site support, solving connectivity, system, and customer issues. Strong problem-solving and customer service skills. Currently pursuing a Computer Science degree and developing skills in JavaScript, HTML, and CSS. Familiar with Windows, Linux, networking fundamentals, and service desk tools. Seeking opportunities in Technical Support or as a Junior Developer. Open to remote work.

Country

Brazil

City

Marechal Candido Rondon

Industry

Telecommunications

Skill

Ubuntu, Test Execution, Portuguese, Endoprosthetics, Hardware Support, Telecommunications, User Personas, Engajamento de clientes, Rede de área local (LAN), VPN (Rede privada virtual), Linux, ITIL, Transações financeiras, Recursos jurídicos, Etiqueta ao telefone, Avaliação de desempenho, Análise de sistemas, Gestão de fornecedores de suprimentos, Desenvolvimento de novos fornecedores, Compras

Experience

Support Analyst

Domus Telecom

2025-7 - Present · 1 yr 3 mos

Marechal Cândido Rondon, Paraná, Brasil

Provide remote technical support to customers, performing configuration checks for radio and fiber optic internet connections. Responsible for diagnosing and resolving connectivity issues, assisting users with equipment configuration, and ensuring service quality and network stability. Support network troubleshooting and IP configuration, working with networking fundamentals such as TCP/IP. Focused on efficient problem resolution, clear communication, and high customer satisfaction.

Telecommunications Technician

Domus Telecom

2025-7 - Present · 1 yr 3 mos

● Realizo atendimento técnico remoto via rádio e fibra óptica. ● Diagnostico e soluciono falhas de conexão, roteadores e redes Wi-Fi. ● Configuro e reseto equipamentos, altero canais e ajusto infraestrutura de rede. ● Analiso pontos de transmissão e conectividade (rádio/fibra). ● Executo testes de sinal e qualidade, otimizando o desempenho da rede. ● Abro ordens de serviço para técnicos de campo quando necessário. ● Atuo com empatia e clareza no contato com os clientes, garantindo um suporte eficiente.

Customer Service and Technical Support

Domus Telecom

2024-6 - 2025-6 · 1 yr 1 mo

Marechal Cândido Rondon, Paraná, Brasil

Provide customer service and technical support, assisting users with troubleshooting and service-related issues while ensuring efficient and accurate problem resolution. Perform request triage, gathering relevant information and escalating cases to specialized technical teams or scheduling technical visits when necessary. Assist customers with service plan updates, renewals, and account information management, helping maintain service quality and customer satisfaction. Contribute to customer retention and business growth by recommending appropriate service solutions and ensuring a positive support experience.

Customer Support Specialist

Domus Telecom

2024-3 - 2025-6 · 1 yr 4 mos

● Realizei triagem técnica de chamados, priorizando atendimentos e categorizando falhas. ● Ofereci suporte inicial aos clientes, solucionando problemas simples de forma remota. ● Encaminhei ordens de serviço à equipe técnica e acompanhei o status até a conclusão. ● Atualizei o sistema de chamados com relatórios detalhados de atendimento. ● Contribuí para o crescimento da base de clientes com suporte ágil e personalizado.

Commercial Consultant

Oral Sin

2023-7 - 2024-1 · 7 mos

● Atendi pacientes, orientando sobre procedimentos e tratamentos odontológicos. ● Realizei vendas consultivas com foco em empatia e clareza nas informações. ● Colaborei com a equipe clínica para garantir um atendimento integrado e de qualidade.