Jahard Cooper

Execute the implementation process of Property Engagement Platform – PEP to Hilton hotels globally, delivering the highest standards of service at on-site and remote hotel implementation projects I will provide remote and/or onsite training and hotel support, configure the system, build the system database and set up hardware and system interfacing during the deployment of PEP. Additionally, we will support team members by troubleshooting issues and providing technical advice.

Utilize standard technology such as a telephone, e-mail, and web browser. ▪ Navigate to the appropriate pre-scripted responses which must be read verbatim to provide basic general and claims- specific information. ▪ Follow established and documented policies and standard operating procedures, such as, filling out timesheets and adhering to privacy rules. ▪ Assist the caller with filling out an online application and submitting it electronically to the plan provider for processing. ▪ Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read by the CSR to the caller. ▪ Escalate calls as needed and required.

• Supervised Front Desk staff: hiring, firing, performance evaluations, training, and development. • Maintained standards of guest service quality to increase guest satisfaction. • Improved product delivery through employee development for enhanced guest experience.

Manage online and phone reservations. Ensure guest safety and security of their personal information. Responsible for a cash float throughout your shift and ensuring it balances correctly at the end of shift. Balancing the accounts from day shift Handling end-of-day bookkeeping, auditing and account reconciliation Complete all EOD tasks and ensure other departments have done the same

Concentration in Human Resources Management