jade custer

Translated business requirements into reporting solutions for accessible presentation of business information. Ensured high levels of data accuracy and integrity for internal and external reporting products, including routine and ad-hoc requests, industry surveys, annual statements, and regulatory filings. Implemented project plans and activities; provided technical assistance and training to colleagues and junior staff on project management, sales, reporting, I/T, I/S, and workflows. Assisted business partners in accessing and utilizing reports and reporting tools independently by providing effective training and instruction. Worked with I/S team to test and implement new business system tools, patches, and code. Liaised between I/S and business teams to facilitate seamless transition to business applications and processes; communicated technical issues to I/S team to ensure timely troubleshooting and resolution. Monitored, maintained, and documented existing processes and procedures; identified opportunities for improvement and implemented enhancements.

Analyzed and resolved cardholder credit card disputes, utilizing Visa/MasterCard regulations. Processed specific chargeback's/credits to Cardholders to support continued customer satisfaction and retention while adhering to regulations pertaining to Visa and MasterCard. Adhered to all OCC compliance regulations pertaining to cardholder disputes. Researched and resolved cardholder disputes utilizing Visa and MasterCard guidelines while adhering to OCC regulations. Provided prompt and courteous customer service to internal and external customers in a professional manner. Maintained a comprehensive working knowledge of Visa & MasterCard regulations, OCC regulations and department policies and procedures to effectively evaluate and resolve Cardholder disputes. Understand and adhere to all bank policy, laws and regulations applicable to role. Completed compliance training; follow internal processes and controls as required. Report all compliance issues, violations of law or regulations in accordance with the steps defined in the FNBO Compliance Accountability Program (ongoing).

Spearheaded in-depth analysis of business requirements and developed logical data model, data mapping, and reporting specifications to support on-going projects, routine reporting, and ad-hoc requests for multiple business areas. Coached, mentored, and led team members. Leveraged proficiency in various software packages, databases, data warehouses, and other system tools to consistently met deadlines for data extraction, testing, analysis, and report production. Prepared thorough and accurate documentation of data extraction specifications to ensure high levels of data integrity, 100% alignment with business requirements, and fulfillment of user needs. Evaluated and presented recommendations related to business, technology, and process improvements.

Manage internal projects & business cases directed at increasing efficiencies, budgeting, building capacity plans, dashboards, service level reporting, forecasting and trending, procedure manuals, and increase amount of work that can be added to the area. Coordinate the daily activities of the Fulfillment Center, proactively working toward achievement of department service standards. Working with the Fulfillment Center Manager to ensure staff provides consistent and efficient service along with assisting with hiring, scheduling, and evaluating and rating performance of all personnel. Assisting the Fulfillment Center Manager in developing staff capable of meeting current and future needs through guidance and training new and existing employees. Supervise and Manage current and new employees through performance reviews and hiring.

Managed internal projects and business cases focused on increasing efficiencies, forecasting & trending, and procedure manuals. Processed vendor invoices and customer & vendor payments; reconciled General Ledger entries. Responsible for reporting financial information for T&E and incentive payments & reconciliation. Presented inputs to managers to support department enhancements. Trained and coached junior staff. Streamlined and oversaw process for producing, maintaining, and managing residual payments for ISOs. Provided assistance with business development cost and expenses analysis, forecasting/budgeting, measurements, and reporting. Verified accuracy of financial integrity, identified variances, and conducted in-depth research to determine root cause of errors/discrepancies.

Partnered with business team to prepare detailed analysis and translate business requirements into logical data model, data mapping, and reporting specifications. Generated sales forecasts, gathered and analyzed data to evaluate current sales goals and provide reporting, analysis, recommendations, business case justifications, and ROI estimates/projections related to all aspects of sales functions. Served as coach and mentor to junior team members. Managed internal project and business cases to build dashboards for three divisions encompassing financial reporting, sales forecasting, ROI, and sales contests reporting. Supported strategic business development initiatives by preparing detailed analytics related to industry, competitors, business environment, and product analytics. Evaluated market conditions and trends to recommend changes to sales techniques, procedures, and/or promotional activities.

Worked with business teams on detailed analysis and translation of business requirements into a logical data model, data mapping and reporting specifications for information and data for external reporting to the US Government. Documenting use cases, functional specifications, source to target mappings that capture business data and reporting requirements. Worked as a liaison between business and application development teams throughout the project life cycle. Facilitating introduction of new data warehousing tools and functionality through training sessions, demos, and development of appropriate documentation. Assisting QA team to ensure that requirements and specifications are captured in testing plans ad scripts. Working with project manager to produce effort estimates, ensure task completion within estimates, identify and communicate variances. Coach, mentor, and lead less experienced team members.

included; Spanish, Management, Marketing, Financial Management/Planning, Accounting, Managerial Cost Accounting, International Business, & Quantitative Methods.","Participated in Track & Field while receiving Athletic Scholarship and earning 2 years Honorable Mention."]