jacqueline arnold-brookes

File building for PPI case handlers, ensuring statutory deadlines are met. This role also involves training other team members, directing work to relevant areas of the business and communicating with third parties.

* Responsibilities of the job require excellent attention to detail and the ability to navigate through multiple software programs and corresponding paper files to successfully correlate data, photocopy, print and file all necessary documents. Other aspects include: * Securely handle sensitive and confidential information * Quickly adapting to new software programs * Quality check work of others * General administrative duties * This is an evolving role, demanding the ability to quickly assimilate myself into new roles and departments, working as part of various teams while still being able to function without supervision and to tight deadlines.

* Part of a group that assisted the Internship Team, to reduce barriers restricting businesses and students from participating in the Internship Scheme. * Drew up a strategy and timeline for collating information, and presenting results. * Collected information from students and businesses about their views on internships. * Evaluated current understanding and concerns on internships. * Presented the results to university staff using a PowerPoint presentation.

A one week paid project involving meeting an international client requiring information on the current UK market situation for compact waste water treatment providers. Gathered information on the variety of products available, current trends relating to the number of businesses working within the sector and the industrial sector turnover. Provided information on current relevant legislation and directives.

* Dealt with client queries at reception and over the phone. * Performed general administration duties including filing, photocopying, and petty cash. * Used Microsoft Word and Excel.

* Using social media, e-mail and face to face discussions to gain feedback on the student experience and any issues that arise. * Attending regular meetings to discuss issues with faculty staff and participate in finding solutions. * Directing students to relevant university services that will help with any personal or academic issues.

Affiliate member of the AAT Modules included: * Cost Accounting * Payroll * Financial Accounting * Management Accounting * Personal and Business Taxation. In the final year of the course I submitted a report for the assessment of competence in the module “internal controls and accounting systems” based on a work place simulation. This included an evaluation of the accounting systems and recommendations for improvement using a SWOT analysis and providing a cost benefit analysis.

Stage 1 modules: Financial Accounting (86%), Management Accounting (86%), Business Management (64%), Quantitative Methods (74%), Economics (82%) and Business Law (74%). Stage 2 modules: Financial Accounting (75%), Management Accounting (72%), Business Finance (71%), Business Management (75%), Business Taxation (75%) and Audit and Assurance (76%). Stage 3 modules: Business Modelling for Decision Making (67%), Financial Management (78%), Strategic Management Accounting (81%), International Financial Reporting (81%), Managing Projects (75%), Contemporary Developments in Business Management (60%) Activities and Societies: Student Representative, Business Society Committee Member, First Aid Society Member