Jaclyn Schmidt, P. Eng

Leading the global service portfolio for cutting-edge Liquid Cooling and High-Density product lines, including Single-Phase, Two-Phase, Immersion, and Direct-to-Chip (DCD) technologies. Focused on delivering innovative, scalable service solutions that support our customers’ evolving needs while driving profitable growth across international markets. - Own the global service strategy and roadmap for next-gen thermal technologies - Develop and execute service programs that fuel sustainable revenue and margin growth - Partner with product, service, and engineering teams to ensure new offerings are service-ready and aligned with customer expectations - Build business cases, go-to-market strategies, and pricing models to support launches - Analyze markets and gather customer insights to shape our service innovation pipeline - Define and track KPIs to measure success and guide continuous improvement - Work with regional teams to drive adoption and maximize global service impact - Lead cross-functional initiatives spanning product, engineering, marketing, and operations

• Leadership and Strategic Oversight: Directing a cross-divisional team spanning Project Engineering and Service & Support for the delivery of globally recognized liquid-cooled High-Performance Computing (HPC) systems, while also engaging with DC professionals on-site, fostering valuable relationships, and ensuring the seamless execution of projects. • Revenue Growth and Sustainability: Orchestrating a comprehensive strategy to maintain a robust yearly reoccurring revenue stream, achieving ~50% year-over-year growth through strategic management of Service Level Agreements (SLAs) and service contracts. • Global Optimization: Streamlining service contracts and I&C processes globally on a regional basis, optimizing the efficiency of the deployment process. • Establishment of Profitable Service Business: Maintains a profitable service business through the introduction of unique go-to-market strategies and the creation of a diverse range of service packages. • Industry Recognition and Professional Standards: Positioning the organization as an industry leader and gaining recognition for setting high standards as a technology subject matter expert (SME) and leader in service excellence within the global market, achieved through active participation in conferences, trade shows, and speaking engagements hosted by industry leaders.

• Led a team of personnel across three divisions to deliver Top 500 liquid cooled HPC systems: - Global Channel Sales; - Project Engineering; and - Service & Support. • Maintained a yearly reoccurring revenue stream in Service Level Agreements, with an increase of 45% YoY in growth. • Developed and trained PFS team on SaaS sales methods that are used to streamline service contracts, namely MSA and SLAs regionally on a global scale. • Established a profitable service business in under six months by utilizing unique go-to-market strategies and developing a range of service packages from “MSP” (minimum sellable service) as a product, to becoming recognized by industry members as a leader in professional standards. • Aligned cross-functional teams to provide technical feedback and quality reviews to ensure support for evolving roadmaps with product owners.

• Established a profitable service business in under six months by utilizing unique go-to-market strategies and developing a range of service packages from “MSP” (minimum sellable service) as a product, to becoming recognized by industry members as a leader in professional standards.

• Aligned cross functional teams to provide technical feedback and quality reviews to assist in development of ML, AI, and IoT in evolving roadmaps with product owners.

• Engaged in Account Management of Nafun Intl’ (Oman) and Santos (Australia), performing sales, design, and operations in local areas for well servicing and artificial lift systems using jet pump technology; • Participated in a seven day RCA on-site to ensure FA was determined, RC was provided and QA implemented during an active $5MM project; • Drove critical feedback through the product lifecycle by incorporating customer feedback and market pull initiatives; • Conducted customer interviews to aid in prioritizing feature roll-out for existing and new product lines.

• Led a three-person team that generated ~$10-15MM dollars in revenue per year by performing open-hole wireline logging field operations, and delivering confidential data to high profile clients in under 24 hours; • Provided coverage for EIC (Engineer in Charge) at Canadian base, therefore managing and providing 24-hour support for over seven teams of wireline crews simultaneously; • Built transformative processes to create standardized best practices, while encouraging iterative feedback cycles of these processes, in under nine months which created a scalable service offering often utilized in over 40 countries; • Developed authentic relationships with clients in both on-site and office environments to promote 95% reoccurring revenue opportunities.

• Managed local and government compliance with NRC and CNSC for 100+ isotopes of 137Cs & 241AmBe in Alberta and Texas; • Designated to train peers and all other visitors at all aforementioned Schlumberger bases; • Conducted three internal audits/year and 300 maintainance activities to remain in compliance for one external audit/year.

• Team lead for Open Hole Wireline Logging field operations delivering time sensitive and confidential data to clients; • Designed, planned, and executed jobs running technologically advanced tools and acquisition systems subsurface in shale gas and oil basins worldwide; • Utilized troubleshooting skills to solve problems under high stress situations on-site and communicated effectively with clients; • Utilized failure reporting using management systems and practices in place to perform investigations on the service quality and HSE levels; • Performed responsibilities of a nuclear energy worker; certified to work with radiation and other hazardous materials; • Efficiently managed a team and a set of assets and equipment to bring revenue to the company.

2x 4 month work terms • Optimized production and performed preventative maintenance checks on all equipment; • Assisted with troubleshooting problems that occur both at the battery and in the field; • Pigged flow lines, tested chemical pumps, and maintained electrical pump jacks/other field equipment.

President's Award Nominee 2012 Petroleum and Energy Society (2008-2012) • VP Events for 2011/12 Mechanical Engineering Student Society (2009-2012) • VP Communications 2011/12 • Secretary for Council 2010/11