Jackson Tyrrell

-Forecasting & Demand Planning -Supplier Relations -Global Shipping -Expansion Leadership -Team Lead

-Maintaining accurate and up-to-date customer information and issue records in the company's database. -Collaborating with cross-functional teams to ensure customer satisfaction and resolve complex customer issues. -Keeping up to date with company products, services, and policies to provide accurate information to customers. - High-volume phone calls, providing exceptional customer service and support - Drastically increased revenue by upselling 1000+ customers on services provided - 100% reduction in violations by training 30+ employees on numerous company policies Managed billing inquiries, payment processing, and accounts receivable to minimize outstanding balances

-737 Fulfillment Team- - SQL (including Oracle TOAD, Teradata, and Microsoft SQL servers) with a focus on extracting information from complex databases that often require dozens of intricate joins. - Creating visually appealing dashboards to present complex data, including the use of Tableau and IBM COGNOS. - Python programming - HTML website development - Ability to collaborate with teams to promote data-driven decisions critical to improving business operations and 737 MAX production. - Reduction in data staging time, using advanced SQL programming - Presented to 20+ managers on project status and findings of Business Intelligence teams - Data modeling through the creation of interactive dashboards using IBM Cognos and Tableau - Led team project to create a live webpage, using HTML/CSS and Python, to upload real-time project status

-Showed natural leadership abilities by helping train 3+ technicians on company policy and procedures. -Maintained the utmost attention to detail, including strict adherence to all EPA safety standards, PPE and chemical mixing. -Demonstrated ability to work in a detail-rich environment, including understanding the needs of customers and implementing plans to resolve concerns.

-Lead 16+ training classes to 140 peers on culture and teaching skills. -Used project management methods to set goals & intermediate milestones w/ one-on-one follow-up for results.

-Fewer errors in customer orders by training 10+ employees on POS system. -Faster nightly cleaning. -Expedited service to 350 customers daily.