ivan ankrom

qa analyst

About

Experienced Quality Assurance Lead with a demonstrated history of working in the computer software industry. Strong quality assurance professional skilled in Technical Support, Account Reconciliation, Videography, Computer Forensics, and Quality Assurance.

Country

united states

City

phoenix

Industry

health, wellness and fitness

Skill

ipro, testing, troubleshooting, quality assurance, technical support, windows, microsoft office, website creation, videography, aquariums, computer forensics, accounting applications, ontime, dependable team player, account reconciliation, bookkeeping, customer service, hardware, 10 key, quickbooks, video editing, video production, management, operating systems

Experience

qa analyst

isagenix

2018-7 - Present · 8 yrs 3 mos

technical support representative

ipro tech

2007-10 - 2010-3 · 2 yrs 6 mos

* Research and resolve reported issues within a wide variety of software applications supported by ipro via telephone and email. * Understand and provide clarification and input on technical specifications, user manuals and other product documentation. * Own client issues through entire resolution chain until client is satisfied. * Detect, duplicate and report deviations from product specifications. * Provide unparalleled customer service to all clients.

quality assurance lead

ipro tech

2010-3 - 2018-3 · 8 yrs 1 mo

* Ensures the quality and integrity of IPRO "Classic" software products produced for distribution. * Responsibilities include: * Conduct testing on IPRO Classic products for applicable OS platforms * Assign and manage testing tasks for individuals rotating into IPRO Classic product Silo * Attend daily scrums with product managers/engineers/outsource testing groups * Create/update/manage the test and use cases for products * Track and report on issue progress and correlate to the release and development cycle.