Ivan Y.

- Manage support team with 3 teammates to manage end user requests and maintain overall system environment - coordinate with application team and vendor on infrastructure related tasks - Assist managers from different departments to handle IT project, budget, procurement and customer audit. - Planning for Data Center Migration to new data center and cloud environment

· Responsible to provide high performance & high availability system infrastructure by a team of 7 people for Hong Kong and China Office. ·Spend about 70% time on Window admin, and 30% time on other BAU tasks such as setup and maintenance on Hypervisors (FusionCloud, VMware), Exchange & MDM maintenance, and communicate with users and vendors. ·Provide Level 2 technical support on Linux and Windows Servers including OS upgrade, capacity management, systems management & tuning, configuration & services level management, problem diagnosis & resolution, security management & patch application, change management in order to fulfill PCI compliance standard and PCPD guidelines. ·Coordinate with data center, vendors and application team to support in house system, arrange application roll out, procedure justification and perform CR and SR as needed. -Work on IT Security related (e.g. DR drill, iCAST, etc) and implement email system migration projects. ·Work with service desk engineer (Level 1) to troubleshooting on daily cases

·Responsible for providing technical support on all Infrastructure equipment by a team of 4 people for serving 10 overseas offices within 5 countries in APAC. ·Main escalation point for Window and Linux/Unix platform for all infrastructure related categories, such as hypervisors (VMware), AD, GPO, DNS, MS Exchange, antivirus , IP phone and work a bridge between users and vendors. ·Provide Level 2 technical support on Linux and Windows Servers including OS upgrade, performance & availability monitoring, capacity management, systems management & tuning, configuration & services level management, problem diagnosis & resolution, security management & patch application, change management in order to fulfill ITIL standard and SOX requirement. ·Coordinate with data center, vendors and application team to support ERP system and legacy system, arrange application roll out, procedure justification and perform CR and SR as needed. - Design and execute VMware Esxi upgrade project from version 5.5/ 6.0 to 6.5 SP1 and DR Plan solution · Streamlined and simplified process along with ensuring IT governance is meet. · Lead, train & mentor junior technicians

- Responsible for providing technical support on all infrastructure equipment and trading systems by a team of 15 people for serving over 35 overseas offices within 8 countries in APAC. - Main escalation point for Window and Linux/Unix platform for all infrastructure related categories, such as hypervisors (VMware and Hyper-V 08-12), cloud platform (Azure), AD, GPO, DNS, and work a bridge between users and vendors. - Provide Level 2 technical support on Linux, Oracle SPAC Solaris and Windows Servers including OS upgrade, performance & availability monitoring (SCOM/ EM7), capacity management, systems management & tuning, configuration & services level management, problem diagnosis & resolution, security management & patch application, change management in order to fulfill ITIL standard. - Coordinate with data center, vendors and application team to support trading / ERP systems and legacy system, arrange application roll out, procedure justification and perform CR and SR as needed. - Design and execute projects such as AD migration project from version 2000 to 2008, which gather all single domain to forest functional levels and VMware Esxi upgrade project from version 5.0/ 5.5 to 6.0 SP1. - Daily maintenance on Oracle 10g-11g database daily basis with batch job, cron job, infrastructure design and perform disaster recovery - Ensure all IT system running under SLAs and provide minimal to zero impact to business. Provide clear communication between internal IT teams, business stakeholders and different vendors to have a more effectively channel for all IT systems - Lead and mentor a team with 4 deskside engineer

·Responsible for providing Level2/ Level1 technical support on all IT matters and office automation system and equipment by a team of 3 people for serving over 200 staffs in 5 stories in 2 remote sites. ·Perform system installation, maintenance, and upgrades, documentation as needed for expansion, virus protection system, convert file systems and mail from legacy systems as needed. ·Trouble shoot on MSSQL 2000 server daily operation, scheduled job and perform disaster recovery ·Support users on Microsoft Office 97-2003 (Words, PowerPoint, Excel, Access), Outlook, Project, Visio and other MS office automation software. ·Conduct system migration from MS Exchange 5.5 to 2003 by a team of 3 people for serving over 200 staffs. ·Support Macintosh (Both OS 9.X to OS X), desktop PCs and laptops on Window 95/98/ME/2000/XP. ·Support 50 Novell Netware server, NT 4.0 /2000/ 2003 servers . ·Support MS Exchange 2003 Server user account management and perform routine system check. ·Perform daily backup job by BrightStor ARCserve 2000 and Veritas BackupExec 9.1 ·Built-up a wireless LAN system for the VPs within the office ·Gather and research information for use in proposal writing,project documentation and user guide.

·Responsible for providing technical support on all IT matters and office automation system and equipment by a team of 2 people for serving around 200 staff in 3 stories in the same building. ·Support around 40 foreign staff (20%) (VP, designer, creative director, marketing staff and etc). ··Support users on Microsoft Office 97-2003 (Words, PowerPoint, Excel, Access), Outlook. ·Perform system installation, maintenance, and upgrades, documenation, capcity planning, maintenance on virus protection system, convert file systems and trouble shoot on server daily operation and perform disaster recovery. ·Conduct system migration from NT to Window 2000 AD by a team of 2 people for serving around 200 staff. ·Support desktop PCs and laptops on Window 95/98/ME/2000/XP. ·Set up, configure and support 10 sets of Windows NT4.0/ 2000 servers. ·Support Lotus Notes R4.6 Server on user account management and perform routine system check. ·Frequently set up video conference equipment for sales & marketing staff to perform presentations to clients. ·Upgrade and update both software and hardware.