Umesh Ahuja

- Streamlined and scaled online delivery operations across all cities - Pivoted the state CEO struture being the first state CEO, Scaled the business in Chhattisgarh

- Managed Food Delivery Business for Mumbai City - Additional role of : Head of Training for PAN India fleet coaches, Responsible for mentorship and training of 700+ onground team leaders

Manage and Scale food delivery Business in Hyderabad. 'Master of Initiatives' award winner 2022

Managing food delivery business in Bihar, Jharkhand & Chhattisgarh

Head of operations : Bihar, Jharkhand

Leading the operations team in 11 cities of Chhattisgarh state.

- Under this role, I got the opportunity to Lead Zomato's launches in Central India for its online ordering Business.. - Launched O2 Business in 16 cities in Chhattisgarh and Maharastra. - Joined the launch team with Zomato's presence in 80 cities, Was a part of Mission C200,C300,C500 and ended the launch campaign with Zomato's presence in 500+ cities. - Launch included : Meeting and on boarding new restaurant partners, Sourcing and Training the fleet, BTL Marketing, Organising 'Aarambh' launch day event, Arranging travel and accommodation for the team in new cities, Arranging temporary office to operate from. - Added 500+ Restaurant partners, 1000+ Delivery partners during the launch of these 16 cities.

- Head Delivery Operations for entire country : end to end ownership for the medicine delivery platform. - Leadership : Hiring, Training and Leading team of 25+ people. - Develop and optimise processes : Scale new and existing processes. - Analytics : Analysis for delivery TAT, OTIF, CSAT and plan strategies to improve the same. -Finance : Discounts planning, Manpower budgeting, Negotiation, Order reconciliation. - Hustle : Ownership of entire delivery operations and do whatever it takes to get the job done. - Customer satisfaction and Retention : Develop processes to provide superior and seamless experience to the customers. - Customer support team : Train and mentor the customer support team. - Product : Actively search for new and improvement of existing products to help both internal and external teams to increase efficiency.

- Manage Infield Delivery Fleet and Back end Operations of 50+ People - Reduced Delivery cost 12x. - Reduced Delivery timings 4x - Introduced subscription plans which led to increased retention. - Reduced cancellations by 10% - INFULL orders increased by 8% by on boarding more distributors. - Serviceability increased to 170 cities from 6 cities earlier. - Increased listed products from 22000 to 45000+ in 1 year. Key Responsibilities : -Define, architect and implement operational roadmap -Hire, Train and lead the operations team consisting of 20+ people. -Manage day to day operations to improve service, cost and efficiency. -Coordinating with Procurement and Logistic partners. -Reduce delivery cost and time -Data Management -Assisting Tech and Finance teams -Fleet Management -Customer Retention -Customer satisfaction -Customer Acquisition -Plan and implement expansion strategies -Set up systems and processes to handle significant growth -Vendor Management -Complete warehouse operations management.

- Owner of entire BTL Marketing budget. - Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales. - Prospect for potential doctors/ hospitals/ corporates and convert these into increased business. - Cold call as appropriate within your market or geographic area to ensure a robust pipeline of opportunities. - Meet potential clients by growing, maintaining, and leveraging your network. - To set up meetings between client decision makers and business heads.

Acheivements : - Onboarded Top 55 Hospitals with 500+ doctors - Onboarding of 400+ Clinics and 60+ Diagnostic centres - Complete Survey of city identifying all medical establishments. Key Learning & Responsibilities: 1:Project Management: a)To Develop the online space/Visibility of all the clinics/doctors/Diagnostic/Spa/Salon/Wellness Center/Pharmacy at all the metro cities by on boarding them to Practo.com site. b) Responsible for Market Expansion of the emerging markets in Rajasthan. 2:Project Scheduling with the help of the Gantt chart a) Apply strategies to achieve on-boarding of Clinics in the specified Time. 3:Team Management: Team Handling/ Daily BLITZ Huddle to ensure target achievement 4:Market Research: Carried out Market Survey/ Drove the Team to achieve the same 5:Focus on Number Driven Target Achievement: Day to Day target achievement to track the overall vision 6:Incentives Plan structure Creation: Design the same to motivate the Team 7:Market Intelligence: Develop back-end Data for sales Team to work on Territory division 8:Geographical Territory design depending upon the market potential 9:Create awareness about Practo.com among the patients through visual Merchandise. 10. Looking for MDM ( Master Data Management ) for different Segment

Acheivements : - Tied up with Top 200+ Fitness and wellness centres in the assigned area. - Onboarding of 50+ Diagnostic centres in the assigned region. - Complete Survey of the assigned territories identifying all medical establishments. Roles & Responsibilities: To carryout survey in various cities, in India and International (based on posting). Meet clients, educate them and convince them to use the product. Proactively visit and enrol new clients as and when new establishments are identified in the assigned territory. Presenting the product or service in a structured professional way face to face. Manage & achieve daily targets set by the supervisor/ manager. Relationship building. Update data on daily basis.

Note : I was involved part time in this role right from my school days. Key responsibilities : - Develop business strategies to raise our customers pool. - Ensuring availability of all products. - Maintains store staff by recruiting, selecting, orienting, and training employees. - Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. - Maintaining the stability and reputation of the store by complying with legal requirements. - Propose & implement innovative ideas to increase market share. - Negotiation of prices and convince customers for a deal.

- Sound cricketing knowledge - Providing text/voice cricket commentary in various local leagues - Hindi/English Commentory - Analysing and making pre and post match reports at criclol.com - An understanding of the game's laws and rules - The ability to see the game in a holistic manner