Jorge Rodriguez

Wedding Photographer and Videographer Photograph and video special events, including weddings, parties and family portraits. Work successfully with a variety of personalities and work styles. Maintain high levels of client satisfaction by meeting client deadlines and keeping a strong communication relationship to understand their expectations. Work extensively with photo and video editing software such as Adobe Photoshop, Adobe Premier and Lightroom Pay close attention to details and settings. The opportunity for the perfect shot happens once. Always ready to capture that moment. Client satisfaction is my prority and responsibility my clients entrust in me and our services.

Identify and troubleshoot application issues with the Medhost software suite for hospitals across the nation and international.

• Process request via the Configuration Inventory Management System (CIMS) to track all assets, reassign assets and decommission assets, processes hard drive request to wipe data or securely store HDD for Auditing or Legal reasons. • Perform remote troubleshooting if a client is located at a different site and needs immediate assistance. • Lead a team of about 6 people on special projects which included disconnecting and re-connecting 600+ JPMC PC and Thin client users from location to location. • Use a ticketing system named Vulcan which requires a quick turnaround for the clients. • Named top performer and top ticket closer from February to March 2015 and have consistently met SLA requests 90% of the time.

• Service all HP’s enterprise printers for JPMorganChase corporate offices in DFW. Services include hardware troubleshooting and scheduled printer maintenance. Remove and Install printers, add them to JPMC’s network, flash security and firmware updates via command prompt. Provide overall customer service to line of business that face printer issues impacting daily operations and productions. • Diligently adhere to JPMC’s SLA which requires a quick turnaround with accuracy. • Image and process new HP, Dell and Lenovo desktops /laptops. This includes installing customized versions of Windows7 (iSpace), an OS via USB build or Network Build and complete installation at user’s desk. • Assist clients in troubleshooting software such as Microsoft Office and Adobe products. Install and remove programs and update drivers requested by client.

Transaction Processor Workforce Administrator, 06/2013 to 10/2014 Provide administrative support to business operations on a daily basis by entering data into the system. Maintain payroll records for over 2,500 employees in the U.S and across multiple countries. Process an average of 250 transactions a day which include the updating of employee records for new hire and/or changes that affect payroll and organizational management. Work with ODM (Online Document Manager) to interpret transactions requests to be processed into SAP.

Emergency Dispatch Operator, 09/2008 to 5/2009 Supervise a team of 16 agents, which include duties such as the evaluation, and analysis of their calls in order to achieve an improved quality and customer service experience Track and follow agents’ quality and assist them in areas where they need improvement and meet the productivity standards by looking at alternate ways to improve. Assist agents by listening to their calls and offering suggestions on how to improve their tone and soft skills when confronted in certain situations while speaking with the customers.   Assist with creating a shorter version of a script that will be implemented by the Alarm Response Center. These scripts include an English and Spanish version that meet all the safety requirements for verification and notification, while also covering soft skills and phone etiquette needed to enhance the customer experience and satisfaction. 2010-2012 Created and supervised the False Alarm Control Team (FACT). FACT is a team within the Monitoring department dedicated on working campaigns and making outbound calls to customers who are having issues with false alarms.