Andrea L.

• Utilize Workday and ServiceNow to address and resolve complex employee relations matters. • Provide guidance to leaders and employees on workplace issues. • Conduct investigations and ensure compliance with company policies and employment laws.

• Headed the Employee Relations Department while holding the title of Senior Employee Relations Manager, reporting directly to the CHRO and serving as the organization’s senior-most ER leader. • Balanced hands-on case management with enterprise-level strategy, shifting seamlessly between resolving complex investigations and advising executives with data-driven insights. • Built the Employee Relations department from the ground up, developing policies, case management processes, and compliance frameworks that scaled with company growth. • Partnered with the CHRO and executive leadership suite to shape ER strategy aligned with business growth, talent development, and cultural priorities. • Served as a subject matter expert and trusted advisor to HR, Legal, and executive teams on high-risk, sensitive employee relations matters, ensuring business continuity and risk mitigation. • Led ER integration during Chobani’s acquisition of La Colombe, supporting due diligence, cultural integration, and alignment with the “One Chobani” philosophy. • Created and delivered ER training and leadership development programs, building capability in conflict resolution, investigations, and compliance across the HR function and management teams. • Leveraged SuccessFactors and ADP Workforce Now data to generate actionable insights, inform leadership decision-making, and guide proactive ER interventions.

• Recruited from Tractor Supply Company to establish Chobani’s first dedicated Employee Relations function, designing policies, procedures, and frameworks from the ground up to support a rapidly scaling workforce. • Built and led the Employee Relations department, developing processes to address employee concerns, strengthen compliance, and foster a culture of transparency and trust. • Implemented SuccessFactors and ADP Workforce Now into the HR technology stack, streamlining HR operations, improving data integrity, and enhancing employee lifecycle management. • Partnered with the newly appointed CHRO and executive leadership team to align employee relations strategy with organizational growth, talent development, and culture initiatives. • Drove organizational effectiveness through proactive employee engagement programs, reducing ER case escalations and improving employee satisfaction metrics. • Served as a trusted advisor to senior leadership, leveraging data-driven insights from HR systems to inform workforce planning, policy design, and talent development strategies.

• Served as primary Employee Relations Business Partner supporting distribution and fulfillment operations with a workforce of over 5,000 employees across 10 states and multiple distribution, fulfillment and cross-docking facilites. • Led and resolved complex employee relations investigations including OSHA incidents, EEOC charges, internal audits, and high-risk compliance reviews. • Managed legally sensitive claims involving harassment, discrimination, retaliation, hostile work environments, and misconduct with minimal legal escalation. • Conducted proactive environmental scans and culture assessments to identify and mitigate toxic workplace behaviors and systemic issues. • Partnered with HR, Legal, and Operations leadership to implement corrective actions and long-term strategy following findings from ER investigations. • Drove performance management escalations including final written warnings, performance improvement plans, and involuntary terminations to ensure fairness and consistency. • Coordinated responses to regulatory agency inquiries, audits, and documentation requests, maintaining compliance and protecting company interests. • Developed training and coaching sessions for field leaders on ER best practices, conflict resolution, and investigative protocols. • Maintained accurate, confidential documentation for all cases using enterprise case management tools, ensuring alignment with company policies and legal standards. • Acted as trusted advisor to field leadership and HR partners on risk mitigation, disciplinary actions, and employee engagement strategies. • Left in January 2019, after receiving military orders relocating our family from TN to NY and being recruited by Chobani for a special project.

• Promoted to establish and lead the Employee Relations function despite no prior direct ER experience, recognized for strong HR leadership and business acumen. • Built the Employee Relations department from the ground up during a period of hypergrowth, scaling from start-up stage to multinational fintech organization. • Successfully grew and led a large, multisite, remote ER team, providing consistent support across geographies and business units. • Developed global ER programs, policies, and case management frameworks, ensuring compliance, fairness, and consistency throughout a rapidly expanding workforce. • Led ER integration efforts through multiple acquisitions, supporting cultural alignment, employee engagement, and change management initiatives. • Served as a trusted partner to HR, Legal, and executive leadership, offering data-driven insights on ER trends to guide workforce planning and organizational strategy. • Designed and facilitated ER training for HRBPs and people leaders, strengthening capability in investigations, conflict resolution, and employee engagement. • Balanced hands-on involvement in complex investigations with a strategic, enterprise-wide approach, embedding ER best practices across the global organization.

• Served as strategic HR partner to the CFO and Corporate Controller, advising on organizational design, workforce planning, and leadership development for Finance and Accounting teams. • Provided counsel on talent management, succession planning, and performance strategy, ensuring alignment with Credit Karma’s rapid business growth. • Drove employee engagement initiatives that improved retention and strengthened collaboration across highly skilled, high-demand finance functions. • Supported leaders through organizational change, including global expansion and preparation for major financial milestones. • Built credibility as a trusted advisor to executive leadership, which led to promotion into Employee Relations leadership.

• Spearheaded sourcing strategies to attract top talent for Burlington College. • Conducted interviews to assess candidate fit and facilitate seamless onboarding experiences. • Built strong relationships with candidates and stakeholders to ensure a positive hiring journey. • College work study program.

• Supported onboarding process for new hires at Burlington College, ensuring seamless experience. • Collaborated with key stakeholders to coordinate pre-employment activities and manage documentation. • Facilitated introductions to campus resources, laying the foundation for a career in HR and recruitment. • College work study program.