Himani Papney

Cross border payments

SPOC for receiving all disputes from acquiring bank for all card networks such as MasterCard, Visa, American Express etc. Responsible for end-to-end chargeback process within defined time frame including chargeback representations, mail handling, reviewing each case, ensuring validity of claim, and making decision on the dispute. Delivering daily and weekly management reports on chargebacks. Coordinating with the merchants to represent the disputed claim to the corresponding bank/ acquirer.

1. Handling Merchant account onboarding, Pre-onboarding risk assessment of business documents, website/ application. Co-ordinating with the banking, payment gateway & payment aggregator partners for MIDs approval/activation. 2. Managing risk & compliances initiatives & ensure all supports to be handled and managed properly within the stipulated time. 3. Managing the post onboarding risk team for implementation of process and risk parameters. 4. Chargebacks representation (Visa/ MasterCard), mail handling and resolving merchants’ queries within the defined timeframes. 5. Handling queries related to account activation, documentation, merchant onboarding, payment settlement & refunds.

1. Managed disputed claims received from acquiring bank on MasterCard/ Visa/ Amex Card holders. 2. Chargebacks representation, mail handling and resolving merchants’ queries within the defined timeframes. 3. Coordination with merchants & banks on representation of disputed claim. 4. MIS report representation (Daily and weekly) for chargeback process.

SPOC for receiving all disputes from acquiring bank for all card networks such as MasterCard, Visa, American Express etc. Accountable for end-to-end chargeback process within defined timeframe including chargeback representations, mail handling, reviewing each case, ensuring validity of claim, and making decision on the dispute. Liaised with the merchants to represent the disputed claim to the corresponding bank/ acquirer. Accountable for ensuring all merchant queries are addressed in a timely and comprehensive manner to ensure customer satisfaction. Provided daily and weekly management reports on chargebacks.

SPOC for receiving all disputes for all Master Card holders. Responsible for end-to-end chargeback process within defined timeframe including mail handling, letter dispatching, reviewing each case, ensuring validity of claim, and making final decision on the dispute. Accountable for ensuring all customer queries are addressed in a timely and comprehensive manner to ensure customer satisfaction. Accountable for reconciling ledgers with that of the card members and merchants.