hemant krishnan
director support
About
* With close to 15 years of experience in Network Architecture Planning, Designing, Securing Network, Implementation, Configuration, Troubleshooting, Monitoring & Managing of large to very large networks spanning geographies. * Managing the Customer Support i.e. NOC & TAC teams and successful execution of tasks especially in multi-vendor Environment. * Specializations in network technology for LAN (Cisco), WLAN (Cisco & Aruba), WAN (Cisco), SDWAN (Cisco Viptela, Cisco Meraki, VMware VeloCloud, Riverbed SteelConnect & Aryaka) & SDDC / SDA (Cisco ACI Fabric)
india
bengaluru
computer networking
ccna, mcp, dcse, operating systems, laptops, printers, desktop computers, service delivery, cisco technologies, it service management, troubleshooting, incident management, servers, dhcp, help desk support, technical support, windows xp, networking, switches, routing, firewalls, network security, routers, wan, wireless networking, network design, ospf, tcp/ip, hardware, cisco systems products, internet protocol suite, printer support, wide area network, open shortest path first
Experience
technician solution planning manager
accenture
resolution expert
dell
Key Responsibility Providing L2-Level support for SOHO (Small Office Home Office) users of computers (Desktops & Laptops) in the Canada region. Handling of escalation (on-call & out-bound) for technical escalation & resolution of issues. Escalation scenarios include product-level knowledge, Hardware Diagnostics (execution & analysis of results) & Communication issues for L1s. Following up with Product Development for any specific customer requirements. Initiate, Process & Co-ordinate for Fault Repairs (RMA) with customer & internal technical teams. If faults are found, then pass feedback to Product Engineering for betterment of the part or product as a whole.
sw and application technician support manager
accenture
Role: Network SME Responsibility: This role was in the ‘Office Of Architecture’ to aid in leading Technology Team for Enterprise Network Transformation and Capability build for Emerging Technologies.
director support
aryaka networks
network engineer
css corp
network specialist
css corp
* Key Responsibility * Handling of Direct calls for time and/or mission critical networks. * Handling of Escalations from fellow L1s, Explicit customer requests for Second-Level & Internal Escalation Requests from Sales Engineer (SEs). * Network Designing & Troubleshooting of time critical networks.
senior technical support associate
dell
Key Responsibility Handling of inbound calls on computers i.e. Desktops (Dimension, Inspiron, Optiplex & Vostro) and Laptops (Inspiron, Latitude & Vostro) and printers for home users of Canada region. Providing on-call support & scheduling / escalating of issue to next level if required based on need. Assisting customers with the Configuration & Troubleshooting of hardware. Also provide basic first level technical support for OS issues including but not only: OS Installation, Drivers Installation, Basic Dell OEM Software issues etc.
help desk engineer
sutherland global services
* Key Responsibility * Troubleshooting of Windows XP for home users of the NA (North America) region. * Troubleshooting scenarios include Blue Screens, Configuration of computers for specific needs like Sharing of files / folders, adding to domain & OS Reinstallation * Facilitate users with Vendors & providing basic first level support
Education
university of madras
asian school of cyber laws
law
madras university - institute of distance education
Master of Science - Information Technology
madras university - institute of distance education
human resources
Master of Business Administration - Human Resources
mguniversity
management
Master of Science - Network Security and Telecom Management
madha engineering college
mechanical engineering
Bachelor of Engineering - Mechanical
hemant krishnan's Contact Information
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