Hema Arora

Manager Admissions and Students Outreach @ IREED India

About

With over 13 years of diverse experience across corporate and academic sectors, I have honed my expertise, particularly during my 8-year tenure as Manager of Admissions. This role holds profound significance in my life, as it allows me to actively shape the future trajectories of students—a responsibility I cherish deeply. Specialties as Manager of Admissions: - Admissions Marketing and Recruitment: Leading comprehensive admissions marketing, selection, and recruitment processes to attract a diverse and high-caliber student body. - Brand Development and Outreach: Strategizing and implementing brand development initiatives to garner significant public and media attention. - Partnership Cultivation: Cultivating and nurturing partnerships with media outlets, channel partners, and educational institutions to expand our reach and visibility. - Digital Marketing Optimization: Defining and optimizing digital marketing channels to enhance lead generation and conversion rates. - Content Management: Crafting and managing compelling content across various platforms, including websites, email campaigns, social media ads, PR campaigns, and press releases. - Vendor and Partner Oversight: Overseeing external vendors and partners in the creation and production of marketing materials such as brochures, advertisements, prospectuses, presentations, and website content. - Trend Analysis and Adaptation: Remaining vigilant about emerging trends and advancements within the academic sector to continually enhance outreach and admissions strategies. Specialties as Team Lead Manager: - Guideline and Objective Creation: Creating guidelines, goals, checkpoints, and objectives to improve employee productivity while providing support and motivation. - Vision Definition: Defining and communicating the vision and direction for the team. - Decision Making: Making critical decisions that impact team performance and align with organizational goals. - Resource Allocation: Determining and allocating the necessary resources to achieve team objectives. - Talent Acquisition: Recruiting and hiring top talent to build a strong, capable team. - Conflict Resolution: Skillfully resolving workplace conflicts to maintain a positive and productive work environment. - Trust Building: Building and fostering trust among team members. - Task Delegation: Delegating tasks and responsibilities effectively to optimize team performance. - Team Representation: Representing the team's interests and objectives within the broader organization.

Country

India

City

Gurugram

Industry

Education Management

Skill

University Recruitment, Administrative Assistance, Assistant Directing, Office Administration, Team Coordination, Event Planning, Study Abroad Programs, International Admissions, International Sales, Test Preparation, Team lead, Sales Leadership, Higher Education, Management, Direct Sales, Sales Processes, Educational Leadership, Corporate Social Responsibility, Corporate Communications, Corporate Events

Experience

Manager Admissions and Students Outreach

IREED India

2024-5 - Present · 2 yrs 4 mos

Gurugram, Haryana, India

Senior Admission Manager

GIDE.AI

2023-9 - 2024-4 · 8 mos

Gurugram, Haryana, India

*Guide students with their overseas education options after understanding their profile and desired course. *Assist students on deciding on the universities/colleges and programs to opt for. *Help students build their profile (sop/lor/resume). *Provide insights on career outcomes based on their preferred options. *Strategize and participate in business development and marketing activities. *Participate in educational activities like preparations like PSST, SAT, AP, ACT, IELTS, TOFEL, etc. *Counselled students for overseas education in countries like canada, uk, australia, usa & New Zealand and also Indian Universities. *Knowledge of CRM portal (leadsquare).

Team Lead Manager

UNIVO Education

2022-10 - 2023-8 · 11 mos

Noida, Uttar Pradesh, India

*Set goals and measured/audited performance of team members. *Developed sales targets for each team member, resulting in a 15% increase in enrollment. *Conducted daily team hurdles to align with targets and motivate team members. *Initiated Performance Improvement Plans for non-performers, resulting in a 20% improvement in productivity.

Senior Admissions Counselor

Sharda University

2021-6 - 2022-9 · 1 yr 4 mos

Uttar Pradesh, India

*Provided comprehensive information on admissions requirements, programs, and financial aid. *Responded to inquiries from prospective students, parents, and counselors. *Represented the university at admissions events and contributed to recruitment activities. *Supported the admissions leadership team with administrative tasks.

Senior Admission Manager

K.R. Mangalam World School

2019-11 - 2021-5 · 1 yr 7 mos

Greater Noida

*Explained admission procedures and courses to prospective students and parents. *Maintained target metrics by converting prospects into confirmed admissions. *Participated in decision-making processes based on school policies and guidelines. *Coordinated with program coordinators and external agencies for recruitment activities.

Parent Realtionship Manager

JP International School

2017-11 - 2019-10 · 2 yrs

Greater Noida

*Promoted the school through excellent customer service to parents and visitors. *Maintained open lines of communication with parents and addressed their feedback. *Resolved non-academic school issues raised by parents and parent groups. *Conducted parent satisfaction surveys and prepared reports for the school management.

Senior Sales Coordinator

CRS Properties Pvt.Ltd (RealEstate)

2015-9 - 2017-10 · 2 yrs 2 mos

Greater Noida

*Coordinated the sales and telecalling team, managing schedules and important documents. *Responded to customer complaints and provided after-sales support. *Handled urgent calls, emails, and messages when sales representatives were unavailable.

Customer Relationship Manager

Akanksha Automobiles Pvt. Ltd. (Maruti Suzuki dealership)

2011-7 - 2015-8 · 4 yrs 2 mos

Moradabad, Uttar Pradesh, India

*Coordinated customer follow-up programs and ensured timely post-sale contacts. *Scheduled and confirmed service appointments for customers experiencing issues. *Prepared monthly reports on customer satisfaction and discussed standings with management. *Maintained case history files of customer complaints and resolutions.