heather mcallister

Provided 1:1 care for mental health patients in the Emergency Department, ensuring safety while attending to their personal needs and maintaining their dignity - Provided 1:1 care for patients with cognitive decline and/or a high falls risk on the wards, assisting with activities of daily living and carrying out diversion therapy

Cared for a resident load of 6 per shift, providing assistance with showers, bed washes, mobility, pressure area care and feeds - Built therapeutic relationships with long-term residents to better understand their experience of living in the facility and take measures to improve their quality of life

Managed the busy reception area, which involved operating the switchboard, greeting clients, ordering supplies for the office and catering for meetings, booking travel for employees and reconciling accounts payable

Trained and supervised sales staff, which included organising the front-end roster, handling customer enquiries and complaints, and balancing registers

Performed administrative duties including operating the switchboard, answering customer enquiries, banking deposits, organising couriers and data entry

* Prepared grant applications * Identified potential sponsors * Coordinated board meetings

* Handled membership enquiries * Processed accounts payable * Edited/formatted research documents

6 month placement in the Paediatric Emergency Department - 6 month placement in Rose Ward (0-12months)