Hassan Nadeem (MBA)

1. Staff Supervision Oversee daily activities of site supervisors and cleaning staff across multiple client locations. Assign shifts, monitor attendance, and ensure adequate staffing at all times. Provide direction, guidance, and conflict resolution for site teams. 🔹 2. Quality Assurance Inspections Conduct regular and scheduled site inspections using QA tools (e.g., iAuditor, OrangeQC). Ensure all areas meet company standards and client expectations for cleanliness, safety. Identify performance issues and create follow-up action plans with staff 🔹 3. Client Communication & Satisfaction Act as the main point of contact between clients and Company on operational matters. Conduct routine client walk-throughs. 🔹 4. Compliance & Health/Safety Ensure cleaning staff follow WHMIS, OSHA, and site-specific safety protocols. Conduct toolbox talks, PPE checks, and safety audits. Maintain proper records of inspections, accidents, incidents, and corrective actions. 🔹 5. Inventory & Supply Management Monitor and verify proper usage of cleaning products and equipment. Coordinate with supply vendors or internal procurement to ensure timely deliveries to sites. 🔹 6. Training & Development Train new supervisors and cleaning staff on cleaning standards, safety, and customer service. Provide refresher training and support ongoing skill development. 🔹 7. Reporting & Documentation Prepare inspection reports, performance summaries, and incident logs. Submit weekly/monthly QA reports to management. Use software tools to document inspections and maintain site performance history. 🔹 8. Emergency Response Be available for urgent issues, such as cleaning after spills, snow removal, staff absences, or escalated client complaints. Coordinate quickly to after-hours emergencies or coverage needs. 9. Operational Efficiency Monitor contract KPIs and SLAs (Service Level Agreements). Ensure operational costs stay within budget while maintaining service quality.

Key areas where I work 1. Operational Management 2. Staff Management 3. Client Relations 4. Financial Department 5. Business Management 6. Health And Saftey Conpliance 7. Preparing RFP & RFQ - Oversee the day-to-day operations of all cleaning services provided by the company. - Ensure that all cleaning services are delivered in a timely, efficient, and high-quality manner. - Develop and implement operational policies and procedures to improve efficiency and quality of services. - Recruit, train, and supervise cleaning staff, supervisors, and other team members. - Conduct regular performance evaluations and provide feedback, coaching, and development opportunities. - Manage staff schedules and assignments to ensure adequate coverage for all client locations. - Handle disciplinary actions and resolve conflicts among staff. - Serve as the primary point of contact for key clients, addressing any concerns or issues promptly. - Ensure client satisfaction by maintaining strong relationships and regularly reviewing the quality of services. - Negotiate and manage contracts with clients, ensuring terms and conditions are met. - Develop and manage the company budget, including monitoring expenses and ensuring profitability. - Prepare financial reports and present them to the company leadership team. - Oversee billing and invoicing processes, ensuring accuracy and timeliness. - Identify new business opportunities and develop strategies to expand the company client base. - Lead marketing and sales efforts to promote the company services and attract new clients. Develop and maintain relationships with suppliers and negotiate favorable terms for equipment, supplies, and services. - Ensure all cleaning operations comply with health and safety regulations. Implement and maintain safety protocols to protect employees and clients. - Conduct regular safety audits and training sessions for staff.

Support the General Manager (GM) in overseeing daily operations of cleaning services. Assist in implementing operational policies to enhance service efficiency and quality. Monitor service delivery and ensure all tasks meet quality standards. Coordinate with supervisors to ensure smooth operations and handle any issues that arise. Assist in recruiting, training, and supervising cleaning staff and supervisors. Coordinate staff scheduling and assignments to maintain adequate coverage. Support performance evaluations and provide constructive feedback. Assist in managing staff conflicts and disciplinary actions in collaboration with the GM. Maintain regular communication with clients to ensure satisfaction. Address client inquiries and concerns promptly and professionally. Assist the GM in client meetings and presentations when required. Support the GM in budget management and financial planning. Assist in monitoring expenses and tracking financial performance. Help with invoicing, billing, and ensuring accurate financial reporting. Assist in identifying potential business opportunities and client prospects. Support marketing and sales initiatives, including client outreach and relationship building. Participate in contract negotiations and ensure service agreements are upheld.

Key areas: 1. Surprise Audit/Inspection of buildings 2. Customer Relations 3. Safety and Compliance My Day to Day activity was: - Oversee daily cleaning operations across all assigned residential buildings. - Address any complaints or issues related to cleaning services promptly and effectively. - Coordinate cleaning schedules and tasks with property managers, maintenance teams, and other relevant personnel. - Ensure that all special cleaning requests or urgent tasks are handled efficiently. - Ensure that each building has the necessary supplies and that equipment is well-maintained and in good working order. - Engage with residents and property managers to ensure satisfaction with cleaning services.

Key Areas where I worked was: 1. Supervision and Management: 2. Quality Control 3. Inventory and Supplies 4. Budgeting and Cost Control 5. Reporting Following are few bullet points: - Oversee daily housekeeping operations, including cleaning, maintenance, and organization of rooms, common areas, and public spaces including laundry. - Manage housekeeping staff, including recruitment, training, scheduling, and performance management. - Conduct regular inspections to ensure high cleaning standards are met. - Address guest complaints related to cleanliness and respond promptly to resolve any issues. - Ensure that adequate supplies are available and reorder as necessary. - Assist in the development of budgets and ensure that the housekeeping department operates within the allocated budget. - Ensure that all health and safety protocols Osha, SDS) are followed by the housekeeping staff. - Train staff on cleaning techniques, safety practices, and customer service. - Prepare reports on the housekeeping department's performance, including occupancy levels, cleaning standards, staff productivity, and any issues encountered.

Some Key Areas where I was polished were: 1. Scheduling and Time Management 2. Team Leadership 3. Customer Service 4. Quality Control 5. Maintenance Coordination: Bulletpoints for the job role day to day activity: - Conduct regular inspections of facilities to ensure cleanliness and safety standards are maintained. - Monitor staff performance and provide feedback or disciplinary action when necessary. - Conduct regular inspections of facilities to ensure cleanliness and safety standards are maintained - Train janitorial staff on proper cleaning techniques, use of equipment, and safety procedures - Resolve conflicts within the team and promote effective teamwork.