Hassan Iftikhar

Application & Infrastructure Analyst II @ Edmonton Police Service

About

Systems Analyst with a strong background in administering enterprise applications, configuring workflows, and delivering user-focused solutions across higher education and public service. Skilled in system support, troubleshooting, and documentation, with additional experience in data integration and IAM technologies. Known for collaborating with stakeholders to align technical solutions with business needs and leading improvements that enhance efficiency and reliability.

Country

Canada

City

Edmonton

Industry

Information Technology & Services

Skill

Systems Analysis, Application Support, Web Applications, Client-server Application Development, COTS, System Administration, Software Development Life Cycle (SDLC), Tier II, Troubleshooting, Technical Documentation, User Acceptance Testing, Continuous Process Improvement, Workflow Management, Requirements Gathering, Powershell, JavaScript, Java, Python (Programming Language), .NET Framework, C#

Experience

Application & Infrastructure Analyst II

Edmonton Police Service

2025-3 - Present · 1 yr 7 mos

Edmonton, AB

• Promoted from Analyst I to Analyst II for leadership and technical expertise in supporting critical enterprise applications. • Serve as Acting Team Lead in the supervisor’s absence, coordinating team efforts and providing day-to-day guidance and support. • Develop and enhance .NET and PowerApps solutions. • Administer and support COTS, web, and client/server applications. • Configure application modules and implement system improvements to streamline processes, reduce manual effort, and enhance reliability. • Participate in all phases of the software development lifecycle (SDLC), from requirements gathering and design to coding, testing, deployment, and support. • Provide Tier II/III support for enterprise applications, resolving complex issues and ensuring reliable performance. • Execute data transformation workflows using FME and SQL, improving data quality and accessibility. • Design reporting workflows and dashboards (Power BI) to improve visibility and decision-making. • Collaborate with stakeholders, product owners, and vendors to gather requirements and deliver enhancements and upgrades. • Contribute to Change Advisory Board (CAB) processes, offering insight on solution design, deployment risk, and security alignment. • Author and maintain technical documentation, including system specifications, process workflows, and user guides.

Application & Infrastructure Analyst I

Edmonton Police Service

2022-12 - 2025-3 · 2 yrs 4 mos

• Designed, developed, and supported desktop, server, and web applications, ensuring 24x7 on-call support. • Specialized in application administration and system integration, utilizing FME for data transformations. • Led projects from requirements to deployment, employing .NET and PowerApps for effective solutions.

Identity and Access Management Analyst

MacEwan University

2022-7 - 2022-12 · 6 mos

• Maintained, upgraded, and developed the University’s core Identity Management (IDM) system, Single Sign-On (SSO) platform, and Multi-Factor Authentication (MFA) services • Consulted with core business application administrators on integrations and troubleshooting, and implemented solutions for IDM and SSO issues • Delivered training to help desk staff and application administrators on identity and access management technologies and processes