hassam rehman

self employed

About

Expert communicator with 12+ years of experience dedicated to client accounts management, customer service, relationship building, sales, training and program development. Proven ability to manage multiple projects while meeting challenging deadlines.

Country

pakistan

City

lahore

Industry

financial services

Skill

customer service, credit cards, payment card processing, crm, debit cards, management, business analysis, relationship management, team leadership, account management, social networking, call centers, marketing communications, business development, banking, marketing strategy, microsoft office, web design, program management, project management, windows, project planning, technical writing, customer retention, security management, graphic design, new business development, customer relations, innovative thinking, innovative design, quality assurance, payments, electronic payments, cards, mobile payments, payment systems, team management, marketing, social media marketing, leadership, customer relationship management

Experience

self employed

2019-7 - Present · 7 yrs 3 mos

senior account manager

i2c inc.

2016-7 - Present · 10 yrs 3 mos

cro

trg customer solutions

2005-2 - 2006-5 · 1 yr 4 mos

account manager

i2c inc.

2012-1 - 2015-6 · 3 yrs 6 mos

operations supervisor

i2c inc.

2006-5 - 2011-12 · 5 yrs 8 mos

*  Started off as a Customer Service Rep and moved to Supervisor position in 2008. *  Primarily responsible for handling a team of CSRs and managing their attendance, call QA, trainings, talk time, hold time, emails, tickets, traffic controlling and business domain knowledge etc *  Conducting training sessions with agents and providing guidance according to the parameters assigned by the company. *  Involved in communication with management to ensure operational activities are aligned with company goals. *  Analysis and Interpretation of Visa and MasterCard regulations for transaction disputes and to make independent decisions for the fulfillment of those regulations for the various types of dispute scenarios. *  Responsible for filing and maintaining Chargeback’s (cardholder and Financial institutes) with the networks. (Visa, MasterCard, Maestro etc)

manager client trainings, at i2c inc

i2c inc.

2015-6 - Present · 11 yrs 4 mos

*  Primarily responsible for all client trainings related to company domain, products, services and tools. *  Create and manage customized learning solutions/presentations. *  Analysing L&D needs, addressing them by providing consultancy and corporate trainings. *  Developed training programs and processes for foreign clients. *  Participating in management activities and support to increase business portfolio by upselling products to clients during trainings. *  Trainings are provided to foreign partners where stakeholders include from middle management upto CEO as well as internal stakeholders.