Hasan Kahala

• Defined and implemented customer service standards and monitored service technicians’ performance. • Provided technical support and product training to service engineers and technicians, improving diagnostic accuracy. • Delivered structured product quality feedback to factories and coordinated follow-ups on claims to improve product reliability. • Forecasted and managed stock for 55,000+ spare parts using ERP (SAP) & Excel, ensuring >98% availability. • Increase spare parts and accessories revenue by optimizing procurement and stock management. • Trained technical team, reducing complaints and boosting customer satisfaction scores. • Analyzed service data, implemented KPIs/SLAs, and improved turnaround times across regional operations.

➤Audio Systems Integration : Specialized in the installation and seamless integration of high-quality audio systems, delivering tailored solutions to meet client specifications for both residential and commercial projects ➤Exceptional After-Sales Service : Maintained a remarkably low after-sales service rate, with less than 5% of completed projects requiring post-installation support, demonstrating the high reliability and quality of installations. ➤Client Relations & Project Management : Managed all aspects of project execution, from initial consultation to final implementation, ensuring timely delivery and client satisfaction ➤Team Leadership & Training : Led a team of skilled technicians, providing training and guidance to ensure consistent service excellence and the highest standards of installation and maintenance.

➤Project Coordination & Management Support : Assisted in the management of elevator and control unit installations, ensuring seamless coordination between teams, vendors, and clients for on-time project delivery. ➤Technical Installation & Service Expertise : Oversaw the installation, servicing, and maintenance of advanced elevator systems and control units, ensuring optimal performance, safety, and compliance with industry standards ➤Site Supervision & Quality Assurance : Managed on-site operations, conducting inspections and supervising installations to maintain high-quality standards and adherence to project specifications ➤Client Liaison & Technical Support: Provided technical support to clients, addressing any service related issues promptly and ensuring a high level of customer satisfaction throughout the installation and maintenance process.

➤Design & Implementation of RF Systems : Led the end-to-end design, installation, and optimization of RF broadcasting systems, including RF and UHF transmitters, ensuring seamless signal transmission and superior broadcast quality. ➤Electromechanical Systems Expertise : Managed the design, installation, and maintenance of complex electromechanical devices, including power supplies and UPS systems, ensuring continuous and reliable operation of all broadcasting infrastructure. ➤FM & UHF Station Development : Spearheaded the development and construction of FM and UHF broadcast stations, overseeing every stage from conceptualization to full-scale operation, ensuring compliance with technical standards. ➤Team Leadership & Technical Support : Provided leadership to engineering teams, offering technical guidance and support for the installation, maintenance, and optimization of broadcasting and power control systems. ➤Maintenance & Troubleshooting : Supervised the ongoing maintenance and troubleshooting of broadcasting equipment, ensuring all systems were operational and addressing technical issues swiftly to minimize downtime