Harshita Gaba

1. Support the Canadian People & Culture team by coordinating and processing key HR lifecycle activities that strengthen the employee experience. 2. Partner with colleagues across ICRC and Canada to execute essential HR processes, either fully or in part. 3. Oversee daily administration and maintain accurate employee records in the HRIS system for new hires, current staff, and departing employees. 4. Prepare, process, and file HR documentation using standardized templates (e.g., offer letters, employment confirmations, ad hoc requests, and employment verifications). 5. Collaborate with the payroll team to ensure timely completion of onboarding paperwork for new employees. 6. Coordinate background and reference checks, ensuring results are reported in line with established procedures. 7. Administer additional HR processes as required to support organizational needs.

1. Managed end-to-end onboarding and offboarding for global hires across various employment types. 2. Generated HR documents, including offer letters, promotions, PR support, and employment confirmations. 3. Updated employee records in Oracle HCM (job changes, location, work hours, manager updates, Global Transfer, Personal Details, Absence Records). 4. Handled leave processing (parental, LOA, LTD) and Return-to-Work documentation. 5. Coordinated with TA, Payroll, IT, and Benefits for smooth HR service delivery. 6. Supported work permit processing, HRIS updates, employee referrals, and compliance documentation

PRODUCTIVITY AND ATTRITION 1. Collaborating with different HR functions to manage attrition and enhance employee productivity. 2. Gained insights into performance evaluation techniques such as STAR, BOX rating, KRA, and KPI. 3. Identified factors affecting attrition, including career growth and work-life balance, and observed strategies like PIP and CAP for talent retention and leadership development.

ON-BOARDING 1. Manage employee onboarding to enhance the new hire experience, updating and maintaining HR systems with accurate data. 2. Implement the PeopleStrong platform for HR automation, creating candidature and onboarding processes for new joiners. 3. Issue offer and appointment letters, conduct background verifications, review and update employment contracts, and handle joining formalities to ensure all required documents are collected.

RECRUITMENT & SELECTION Coordinate employee recruitment and selection, including managing joining formalities, employee engagement, data maintenance, and file creation. Pre-recruitment tasks involve understanding requirements, sourcing candidates via job portals, conducting interviews, and assessing candidates. Post-recruitment duties include collecting necessary documents, issuing offer and appointment letters, and conducting inductions.

1. Assist patients and visitors with complaint resolution and understanding their rights, maintaining a record of feedback. 2. Regularly meet with admitted patients to address issues and collect feedback, compiling it into an MIS for senior review. 3. Ensure timely grievance redressal and enhance service quality by making patients comfortable. 4. Liaise with department heads and the floor manager for complaint resolution, report to the facility director, prepare and update a list of VIP patients, and meet with discharge patients to record their feedback, along with any other tasks assigned by the HOD.