Hannah Katikela

At ATC, I currently serve as a Business Analyst/Product Owner, driving data-driven solutions and product enhancements for diverse clients, including key government projects and cross-functional collaborations. - I spearhead the analysis of RFPs to interpret client requirements and define tailored solutions, ensuring proposals align with strategic goals. - Engage with stakeholders to document business requirements, transforming them into actionable user stories and prioritized backlogs via JIRA. - Conduct in-depth gap analyses to identify process bottlenecks and propose scalable solutions within defined project scope. - Design and document technical architectures and process flows to guide both technical teams and stakeholders toward clear solution pathways. - Apply Agile and Scrum methodologies, facilitating sprint planning, backlog grooming, and milestone tracking to ensure continuous delivery and improvement. - Develop compelling UI/UX designs, wireframes, and prototypes using Figma, Adobe Creative Suite, and Canva, enhancing usability and stakeholder engagement. - Utilize SQL for querying, data validation, and deriving insights that inform business decisions. - Create interactive dashboards and visual reports in Power BI, Tableau, and Excel, translating complex data into actionable intelligence. - Lead and contribute to User Acceptance Testing (UAT) to validate solutions against requirements and ensure quality deliverables. - Deliver insights and solutions for government clients including the Madison Metropolitan Sewerage Authority and Utah Department of Environmental Quality (UDEQ), contributing to environmental and infrastructural initiatives. - Collaborate with Auzmor on strategic partnerships, aligning technical outputs with evolving client needs. - Produce comprehensive documentation, RFP responses, business cases, and proposals using Microsoft Office Suite, ensuring clarity and precision.

Project: Legacy System Migration & BI Dashboard Implementation • Led the coordination of a system migration project, successfully transitioning the company’s outdated inventory management system to a cloud-based ERP solution (e.g., NetSuite), improving data accessibility and reducing operational bottlenecks by 30%. • Took ownership of daily Scrum meeting documentation, maintained Jira task boards, and managed the Confluence project page to ensure real-time project visibility and version control. • Provided weekly progress updates and status reports to both IT leads and non-technical stakeholders, enabling transparent decision-making and risk mitigation. • Assisted in coordinating meetings across IT, finance, and retail departments, ensuring milestone adherence and accountability for key deliverables. • Worked cross-functionally with system administrators and developers to oversee the accurate migration of customer, sales, and inventory data, validating integrity using SQL queries. • Collaborated with the BI team to build a Power BI dashboard that visualized sales trends and inventory KPIs post-migration, enabling leadership to make data-driven decisions. • Tracked risks, dependencies, and changes in scope through structured logs in Jira and documented mitigation plans in Confluence. • Participated in Agile sprints, retrospectives, and planning sessions, contributing to continuous improvement and team feedback loops. • Ensured alignment with data protection and security protocols throughout the migration project, adhering to company and industry compliance standards.

In my role as a Notetaker at California Baptist University Disability Services, I provided essential note-taking support for students with disabilities. By maintaining strict confidentiality and professionalism, I ensured the accessibility of lecture content and facilitated student learning. Collaborating with Disability Services staff, I delivered timely and reliable support to contribute to the academic success of students.

In my role as a Food Service Provider at Chick-fil-A, California Baptist University, I excelled in providing exceptional customer service, collaborating with team members to ensure operational efficiency, and resolving customer inquiries with professionalism and empathy. I also effectively managed point-of-sale systems and order management software to contribute to a high level of service quality.

In my role as a Management Trainee at Genpact, I conducted financial statement analysis for commercial clients, ensuring accurate credit risk assessments. I utilized tools like OFAC and Duns & Bradstreet to reduce flagged high-risk accounts and developed financial risk reports in Excel and Power BI to streamline processes.

In my role as a Senior Associate at Genpact, I conducted financial statement analysis for commercial clients, developed financial risk reports in Excel and Power BI, and led quality control initiatives to ensure compliance with financial regulations.

During my internship at SPECTRAFORCE, I played a crucial role in ensuring accurate payroll processing for US-based employees. By conducting payroll audits and automating data entry processes, I improved operational efficiency and reduced discrepancies significantly.